Interpath Laboratory-posted 8 months ago
$75,000 - $83,000/Yr
Full-time • Entry Level
Spokane, WA
Ambulatory Health Care Services

This is a remote, home office-based position that includes daily in-person visits to 4-5 clients, 4-5 days per week. The territory covers North Central and Northeast Washington, as well as North Idaho. Ideal candidates will reside within this region—anywhere from Wenatchee, WA to Coeur d'Alene, ID. A company vehicle is provided, and all travel-related expenses are covered. As a key member of our Outside Client Services Team, this role focuses on strengthening relationships with existing clients while supporting the onboarding of new clients. You'll act as a bridge between our clients and our internal operations, ensuring seamless communication and exceptional service delivery. This opportunity is perfect for individuals who are relationship-driven, enjoy one-on-one interactions, and thrive on building lasting partnerships. Successful candidates are self-starters, comfortable working independently, and bring strong experience from a medical or clinical setting.

  • Maintain and grow relationships with existing clients in the assigned territory.
  • Respond promptly and accurately to client inquiries and concerns.
  • Monitor and evaluate client satisfaction with Interpath's services.
  • Collaborate with local Interpath teams and managers to address client needs and resolve issues.
  • Support the sales team with the onboarding process for new clients.
  • Communicate regularly with corporate representatives regarding trends and developments in the region.
  • Ensure compliance with HIPAA regulations to protect patient confidentiality.
  • Medical industry experience preferred (e.g., CMA, CNA, phlebotomist, specimen processor, medical lab assistant).
  • High school diploma required; associate degree or higher preferred.
  • Valid, unrestricted driver's license required.
  • Strong communication and customer service skills, with a focus on relationship-building.
  • Detail-oriented and accurate, especially in fast-paced environments.
  • Comfortable using CRM systems (experience with HC1 is a plus).
  • Ability to quickly learn and use business-specific software as required.
  • Basic understanding of medical terminology.
  • Medical, Dental, Vision with In-Network & Custom Network discounts
  • 401(K) with discretionary employer match
  • Paid Time Off
  • Free clinical diagnostic laboratory testing performed in house
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