Outreach Worker

Tenfold•Lancaster, PA

61d

About The Position

The Outreach Worker (OW) walks the streets and parks of Lancaster City and travels to locations throughout the county to locate, meet, and build rapport with individuals and families who are living on the streets, in vehicles, or in other places not meant for human habitation. The goal is engaging with people, especially those experiencing chronic homelessness and/or those who resist seeking services, in ways that help them connect with services when possible or assist them to secure permanent housing directly when feasible. The OW functions as an extension of Coordinated Entry (CE), when needed, assessing those who cannot or will not access CE's regular services. OW also responds to requests from the community for outreach intervention. OW are also expected to assist in Tenfold's Pathways Program as assigned by management.

Requirements

Minimum of a bachelor's degree in Social Work or related field, or an associate's degree with commensurate experience
Must be proficient in MS Word, Outlook, and Excel
Requires a commitment to the Housing First philosophy of ending homelessness and a Trauma-Informed approach to service delivery
Fluency in speaking and writing English is required; bilingual fluency in English and Spanish is strongly preferred
A valid driver's license and reliable, insured personal vehicle are required
Ability to interact effectively with those being served, service providers, and other community 3 stakeholders under conditions that may be stressful
Ability to engage effectively with people who may be experiencing untreated mental illness and/or substance use disorders
Ability and commitment to be outside consistently engaging with people who are unsheltered day after day, regardless of the season or inclement weather
Sensitivity to cultural and socioeconomic characteristics of the population served
A commitment to Tenfold's Core Values: Empowerment, Integrity, Innovation, Teamwork, and DEI, especially to empowering others to resolve their own challenges
A conviction about the capacity of people to grow and change
Ability to work collaboratively with other outreach staff, various service providers, and other professionals