Outreach Worker

Samaritan-Daytop Village

286d • $31,930

About The Position

The Outreach worker is essential in locating, engaging and enrolling assigned Health Home eligible persons who have been identified by the NYS Department of Health to be in need of comprehensive and coordinated social services. Outreach activities are defined within reason as electronic searches, correspondence, telephone calls, home visits, field visits and/or agency visits. Transportation is provided for all outreach activities or is reimbursed within the parameters of participating Health Home providers. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Requirements

• High School Diploma or GED.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Knowledge of community resources, sensitivity towards persons with chronic illnesses and mental health related conditions.
• Willingness to conduct field work in the community to connect with clients and available to travel throughout the required catchment area as needed by navigating the public transportation systems.
• Available to work a flexible schedule or non-traditional work hours as needed in response to program and staff needs.

Responsibilities

• Perform community-based outreach activities such as home visits, provider visits, telephone calls and correspondence.
• Confirm patient information and coverage via EPACES.
• Follow engagement activities from an assigned calendar provided monthly.
• Document all patient outreach activities in the Health Home EMR (electronic medical record), complete a Time Log reflecting the outreach activity and submit to Intake Coordinator daily.
• If an Intake is agreed upon with potential enrollee complete the Demographics Form, A FACT GP, and the correct Health Home releases form. Upon return to the office complete a Time Log and a Progress Note in the Health Home EMR.
• Prepare and maintain Health Home intake packets for each individual Health Home.
• Respond to calls from Health Home regarding patients at noted hospital Emergency Rooms.
• Complete Intakes as assigned.
• Complete Bottom-Up Screening Forms as needed.
• Any tasks or duties assigned by Managing Staff and/or Program Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED