Outreach Supervisor - Full Time - Shift Varies
About The Position
The Outreach Supervisor is responsible for overseeing the daily operations of their assigned team, ensuring seamless coordination of laboratory services with exceptional patient care. This role involves orienting, training, supervising personnel, managing schedules to ensure coverage availability while maintaining high standards of service delivery across all areas, as required by CAP and other regulatory areas of compliance. The Outreach Supervisor demonstrates strong leadership and technical expertise to build a cohesive, efficient team. Responsibilities may include overseeing all collection and testing activities, supply/inventory management, fleet management, delivery assignments, rounding and quarterly feedback with staff, annual competency reviews, annual performance reviews and appraisals in collaboration with their one up, and appropriate data tracking for their team to ensure operational efficiency. In addition to operational duties, the Outreach Supervisor partners with the laboratory manager on HR-related functions to include documented coaching and/or any disciplinary actions. This position plays a key role in staff development, patient and provider satisfaction, and continuous improvement initiatives.
Requirements
- High school diploma required
- 2 years experience in field with strong customer service background
- Excellent communication skills
- Excellent organizational skills
- Excellent interpersonal skills
- Proficiency in MS Access, Excel, Publisher, Internet use, API
Nice To Haves
- Associate degree preferred
Responsibilities
- Overseeing the daily operations of their assigned team
- Ensuring seamless coordination of laboratory services with exceptional patient care
- Orienting, training, supervising personnel
- Managing schedules to ensure coverage availability while maintaining high standards of service delivery across all areas, as required by CAP and other regulatory areas of compliance
- Overseeing all collection and testing activities
- Supply/inventory management
- Fleet management
- Delivery assignments
- Rounding and quarterly feedback with staff
- Annual competency reviews
- Annual performance reviews and appraisals in collaboration with their one up
- Appropriate data tracking for their team to ensure operational efficiency
- Partners with the laboratory manager on HR-related functions to include documented coaching and/or any disciplinary actions
- Plays a key role in staff development, patient and provider satisfaction, and continuous improvement initiatives
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
