Outreach Specialist
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About The Position
The Outreach Specialist at the Institute for Justice and Opportunity serves as a key team member, responsible for providing the first point of contact and facilitating the orientation of incoming participants from diverse backgrounds in the community and correctional facilities. The Outreach Specialist will implement trauma-informed practices to engage individuals interested in programs such as College and Career Pathways, Prison to College Pathways, and Tech Training. This role includes conducting outreach, providing short-term case management, maintaining stakeholder relationships, and effectively using technology and social media to communicate with potential students. As a champion of institutional, structural, and personal transformation, the John Jay College Institute for Justice and Opportunity opens doors and eliminates barriers to success for people who have been involved in the criminal legal system. The Institute has a diverse portfolio of projects that focus on identifying what it takes for people to live successfully in the community after justice involvement and on increasing the effectiveness of the professionals and systems working with them. Recognizing the transformational power of education, the Institute focuses much of its work on increasing access to higher education for people with criminal histories. The Institute's comprehensive and strategic approach includes direct service, research, technical assistance, and policy advocacy. The Outreach Specialist will conduct at least four to six virtual or in-person information session presentations and/or discussions with community partners monthly. They will travel citywide to attend and participate in community events and public meetings, contributing to cultivating and maintaining relationships with referral partners, including elected officials' offices, civic boards, community boards, public housing coordinators, and other referral and community partners. The role also involves outreach planning, administrative tasks, case management, and support services, ensuring participants receive necessary support while maintaining detailed case notes and producing required data for reports. This position is designed to meet the unique needs of a diverse participant base through trauma-informed, culturally competent outreach and engagement strategies, ensuring accessibility and support for all potential students at the Institute for Justice and Opportunity.
