Outreach Specialist

Nest Health • Mesa, AZ

67d

About The Position

Nest Health is the first value-based care provider built for families, aiming to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Their innovative family-based, in-home, and virtual care model includes a wide range of services such as primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition management, and social services. Nest Health has established partnerships that have unlocked care for thousands of families, leading to national traction and laying the groundwork for future expansion across the United States.

Requirements

• 2-5 years of related experience in a sales, direct marketing, or customer service role required.
• Bachelor's degree or equivalent experience preferred but not required.
• Experience working independently and successfully to hit ambitious sales targets preferred.
• Demonstrated team player who enjoys collaborating with others to meet shared goals.
• Entrepreneurial and creative problem solver.
• Engaging personality with active listening skills and ability to demonstrate empathy with people.
• Experience working in outreach, organizing, or coordinated campaigning.
• Proficiency in the use of Excel and/or CRM tools like Salesforce is a plus.
• Bilingual skills (especially Spanish) is a plus.

Nice To Haves

• Experience in healthcare or community outreach is a plus.
• Familiarity with the healthcare system and its challenges for underserved communities.

Responsibilities

• Conduct telephonic, email, text and in-person outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team.
• Use Nest Health's customer relations management tool to manage eligibility lists and meet targets for reaching and scheduling member families.
• Build and cultivate relationships with community agencies to improve access to eligible Nest families.
• Identify and execute innovative activation strategies to encourage eligible families to select Nest as their primary care provider.
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets.
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve outreach effectiveness.
• May work flexible or extended hours to accomplish business goals.

Benefits

• Competitive compensation packages that reflect skills and contributions.
• Comprehensive suite of benefits including employer-sponsored health, dental, and life options.
• Generous PTO and family-centric health support.
• Company supported parental leave with options for tiered return to work.
• Reimbursement for work-related vehicle expenses.
• Opportunity for up to $3,000/year in tuition reimbursement.
• Employer-sponsored short-term and long-term disability benefits.
• Enrollment in 401(k) Retirement Plan with flexible contribution options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees