Outreach Specialist (Statewide)

Impact Life • Wilmington, DE

2d

About The Position

The Outreach Specialist – Home4Good is a community-based, street outreach position focused on engaging individuals experiencing homelessness in unsheltered settings. This role emphasizes relationship-building, harm reduction, and connection to housing and services.
The Outreach Specialist works closely with the Home4Good Case Manager to support housing navigation through warm handoffs, coordination, and follow-up. This position does not provide long-term or clinical case management.
This role is about presence, persistence, and meaningful engagement.

Requirements

• At least one year of experience in outreach, housing services, social services, behavioral health, or a related field
• Experience working with individuals experiencing homelessness or other vulnerable populations strongly preferred
• Lived experience related to homelessness, substance use recovery, or system involvement is highly valued
• Strong communication and relationship-building skills
• Ability to work independently in community-based and nontraditional settings
• Comfort working in outdoor environments and dynamic situations
• Commitment to harm reduction, trauma-informed care, and dignity-centered engagement

Responsibilities

• Conduct consistent, street-based outreach to individuals experiencing unsheltered homelessness in encampments, public spaces, and other community settings
• Build trust and rapport through trauma-informed, person-centered, and harm-reduction-focused engagement
• Use lived experience, when applicable, to provide peer support, encouragement, and system navigation
• Identify immediate needs related to housing, healthcare, documentation, income, food, and safety
• Collaborate closely with the Home4Good Case Manager to support housing navigation and placement
• Provide warm handoffs to internal Impact Life programs and external community partners
• Accompany participants to appointments or service connections when appropriate
• Advocate for participants while maintaining professional boundaries
• Accurately document outreach activities, engagement efforts, referrals, and outcomes
• Participate in team meetings, supervision, and program coordination activities
• Follow all Impact Life policies, confidentiality requirements, and safety protocols

Benefits

• Health Care Plan - Medical, Dental & Vision
• Retirement Plan - 401k & ROTH 401k
• Paid Time Off
• 11 Paid Holidays Yearly
• Training & Development
• Wellness Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed