Outreach Specialist I

Transcarent

2d • $22 • Remote

About The Position

As an Outreach Specialist I, reporting to Supervisor, Outreach, you will be a trusted go-to resource who helps get members engaged with Transcarent and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small. A successful candidate will be effective at properly educating members on the benefits of Transcarent services while delivering a high quality member experience.

Requirements

• 2 years of inside sales experience required
• Experience in cold calling is required
• Ability to navigate through multiple technology platforms
• Experience in call center or fast paced environment is preferred
• Communication skills
• Strong telephonic skills
• Teamwork skills
• Time management
• Organization
• Attention to detail
• Quality focus
• Professionalism
• Productivity
• Documentation skills
• Critical thinking
• Customer services skills
• Data entry management
• Interpersonal skills
• Adaptability to different member personality types.

Responsibilities

• Manage 100+ outbound and inbound calls to and from our members in a timely manner.
• Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health.
• Collect pertinent history from our members and triage to the appropriate nurse.
• Collaborate effectively with an integrated care team to support care coordination for our members.
• Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team.
• Proactively communicate the benefits and the value of our service with every member contact.
• Collect and maintain accurate notes in our system.
• Manage an active inventory of requests with timely follow-up.
• Meet personal/team qualitative and quantitative targets.

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 12 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees