Greater Seattle, Washington

Waymark•Snohomish, WA

2d•$27 - $30•Hybrid

About The Position

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. As an Outreach Specialist / Care Coordinator in the region, you will serve as Waymark’s primary liaison with healthcare providers, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with our patients and primary care physician partners. You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Therapists, Pharmacists, and Community Health Workers. This is a hybrid role, involving mainly remote work from home as well as meeting within healthcare provider/community facilities, as needed.

Requirements

Passion for working with diverse communities in an empathetic, inclusive, accessible, and professional manner.
Friendly, energetic, and enthusiastic personality with a patient service orientation.
Experience with telephonic outreach, call center or other sales/customer service roles, preferably within the healthcare service industry.
Excellent verbal and written communication skills and comfort tailoring communication to credibly and concisely communicate with primary care physicians and patients.
Highly organized and self-motivated to work independently and manage schedules efficiently.
Strong computer skills with experience and comfort using technology to manipulate spreadsheets and patient lists, and for virtual communication, scheduling, and documentation, including Google Workspace.
Comfortable with ambiguity and taking on a variety of tasks as needed and energized by working in a fast-paced startup environment.
Reside within the greater Seattle or Snohomish County areas.

Nice To Haves

Experience in a healthcare delivery setting, preferably communicating with medical providers
Experience with care coordination or working in an outpatient clinic or doctor’s office.
Experience with healthcare data and/or Electronic Health Records.
Multilingual capabilities.
Knowledge of managed care / health insurance.
Knowledge of Greater Seattle or Snohomish County and surrounding communities and Medicaid populations.

Responsibilities

Conduct daily outreach to individuals eligible for Waymark by phone and SMS to establish a relationship, introduce them to Waymark, and provide support.
Achieve individual patient engagement goals by fostering trust and high engagement rates through effective, empathetic, and credible patient communication.
Support patients by listening, helping navigate and facilitating connections to healthcare and social resources, and supporting referrals to other Waymark care team members.
Review and interpret patient data and healthcare utilization information from Electronic Health Records (EHRs) or other data sources to assist with the Waymark care team’s coordination and prioritization of patient care.
Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare provider partners and community organizations.
Communicate with primary care teams and other providers through multiple avenues (potentially including secure email, EHR messaging, and phone calls) to review patient updates and coordinate next steps.
Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Therapists, and Community Health Workers) to support coordinated patient care.
Navigate a variety of technology systems to document each patient outreach and encounter accurately, and to help coordinate the broader team’s outreach efforts.
Collaborate with the Waymark support team to test and refine internal workflows and inform more efficient processes for supporting patient care.

Benefits

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.