Outreach Specialist / Care Coordinator, Manager - Cleveland, Ohio
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About The Position
As the Outreach & Care Coordinator Lead for Waymark, you will lead our outreach & care coordinators (CC's) in the market. Reporting to the VP of Market Operations, you will have individual contributor responsibilities as an outreach & care coordinator as well as management responsibilities for a team as the market grows - including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization.
