Outreach Specialist / Care Coordinator - Cleveland, Ohio

Waymark-posted 3 months ago
$18 - $23/Yr
Entry Level
Hybrid • Cleveland, OH
101-250 employees
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

As an Outreach Specialist/Care Coordinator in the region, you will be Waymark's frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

  • Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
  • Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.
  • Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
  • Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).
  • Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
  • Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
  • Accurately document each patient encounter in detail.
  • Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.
  • This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed.
  • Excellent verbal and written communication skills.
  • Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
  • Highly organized and self-motivated to work independently and manage schedules efficiently.
  • Customer service and/or sales experience.
  • Experience with Electronic Health Records.
  • Experience in a healthcare delivery setting, preferably communicating with medical providers.
  • Passion for working with diverse communities in an empathetic, inclusive, and professional manner.
  • Friendly, energetic, and enthusiastic personality with a client service orientation.
  • Comfort navigating a variety of technology platforms including Google Workspace.
  • Reside in Greater Cleveland, and have regular access to a car to facilitate travel within the region.
  • Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor's office.
  • Multilingual capabilities.
  • Knowledge of managed care / health insurance.
  • Knowledge of Cleveland, Akron, Canton communities and Medicaid populations.
  • Stock Options: Opportunity to invest in the company's growth.
  • Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
  • Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
  • Life Insurance: Basic life insurance to give you peace of mind.
  • Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
  • Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
  • Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
  • Commuter Benefits: Convenient options to support your commute needs.
  • Professional Development Stipend: A dedicated stipend supports professional development and growth.
  • COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service