Outreach Provider Relations Representative

Ihc Health Services • Salt Lake City, UT

242d • $36 - $57

About The Position

The Provider Relations Executive (PRE) is the point person and key liaison between Intermountain Healthcare and referring providers in a designated geographical area. This is a generalist position that represents all of Intermountain Healthcare's services to referring practices within the assigned geography. This is a field-based position with the responsibility to make routine office visits to referring offices, deliver key Intermountain messaging, develop relationships with practice leaders, physicians and staff, reinforce appropriate utilization of Intermountain services, coordinate issue resolution, and act as a liaison between the referring office and Intermountain Healthcare. The PRE reports directly to Central Office Outreach leadership while having strong communication and correlation with local hospital, service line and/or facility leadership. Under the direction of Outreach leadership, the PRE qualifies potential referral generating sources, strengthens relationships with existing referral sources, determines provider and patient needs, and effectively communicates solutions. The PRE works closely with multiple internal services lines, including scheduling, lab, homecare, and provider relations. The PRE is held accountable to monthly goals and quotas that are determined by Outreach leadership, and is responsible for maintaining impeccable records of visits, expenditures, and mileage.

Requirements

• Current driver's license.
• Demonstrated healthcare sales or field-based customer service experience.
• Demonstrated interpersonal, communication, listening and customer service skills.

Nice To Haves

• Bachelor's degree obtained through an accredited institution.
• A degree in sales, marketing, business or a health-related field.
• Experience in the health care industry.
• Knowledge of medical terminology.

Responsibilities

• Creates and maintains strong relationships and successful integration into physician practices to provide the best access to our physicians, hospital services and programs.
• Assists in the retention of patients from one aspect of care to another in a convenient, customer responsive and expedited manner.
• Gains a deep understanding of the patient and provider experience of accessing and staying in the Intermountain system.
• Understands the business needs of referral sources and how Intermountain Healthcare can meet those needs.
• Assesses referring practice exam mix and volume and their operational flow.
• Develops and maintains superior knowledge of Intermountain services and hospitals.
• Builds and maintains strong professional relationships with clinic leadership, physicians, office staff, hospital executives and service line leaders.
• Evaluates the effectiveness of current business development activities utilizing reports and feedback from internal and external sources.
• Identifies and quantifies opportunities by gaining a deep understanding of Intermountain Healthcare's services.
• Identifies referral sources with low utilization and formulates a strategy to increase appropriate utilization of Intermountain Healthcare's services.
• Regularly evaluates the marketplace to identify growth opportunities.
• Assists Outreach leadership in developing business development plans for the assigned territory.
• Meets or exceeds quotas and budget expectations determined by Outreach leadership.
• Communicates effectively and in a positive manner with internal customers.
• Provides strong communication with appropriate leadership to resolve referring office issues.
• Maintains call logs and visits notes as instructed by Outreach leadership.
• Shows strong communication skills by delivering effective presentations in both group and individual settings.
• Overcomes objections, answers questions, understands the customer's needs, and obtains commitments for referrals.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree