Outreach Peer Support Specialist

Neighborhood Service Organization•Detroit, MI

11d

About The Position

This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit. The ability to effectively engage and encourage the motivation of consumers from the homeless population. Connect consumers to resources, ensure appropriate treatment, evaluate housing situation and general quality of life. Job includes working on various shifts and on-call shifts.

Requirements

High School graduate or equivalent, Bachelor's Degree in the human service field preferred. Two (2) years of experience in working with homeless individuals and a broad range of substance abuse and mental health problems.
Required Certification/License: Certification as a Peer Support Specialist or Certification from CMH as a Peer Mentor (Peer Specialist) within six months of date of hire.
Additional Skills: Basic computer skills (email, internet use, knowledge of Microsoft Word). Ability to effectively communicate and engage people in the community/consumers.
Requirements:
Valid Michigan driver’s license and proof of auto insurance or State ID.

Nice To Haves

Bachelor's Degree in the human service field

Responsibilities

Provide outreach services to homeless consumers.
Accurately completes consumer interview/assessment.
Identifies consumer needs.
Provides crisis stabilization and case management services.
Coordinate discharge planning.
Maintain complete and accurate consumer files and program plans.
Accurately completes all consumer forms in accordance with policies and procedures.
Accurately completes staff activity reports, van log entries, and other reports as required.
Develops a plan for service provision.
Integrates and coordinates service with all staff and other agencies.
Provides follow-up to all referrals to internal and external services.
Accurately interview and assesses client’s overall housing needs.
Identifies client’s strengths and barriers leading to housing.
Maintains a list of possible housing sites and providers.
Staff Activity Logs must be completed every day.
Staff Activity Logs must demonstrate at a minimum 60% of time spent in direct consumer services.
Information reported on the Staff Activity Logs must be supported by documentation in the consumer case electronic record 100% of the time during standard evaluations of documentation.
Documentation should be in compliance with unit determined standards 100% of the time
Complies with and adheres to department and NSO policies and procedures.
Adheres to established quality and performance improvement standards.
Works effectively with others to accomplish goals/resolve problems.
Organizes work well and uses time effectively.
Maintains consistent work attendance.
Does not disrupt operations by being habitually tardy or absent; works as scheduled.
Professionally represents NSO and promotes NSO mission and vision statements.
Promotes a harmonious work environment.
Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
Complies with contractual and regulatory requirements, as needed.
Fosters commitment, team spirit, pride and trust.
Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
Able to anticipate and bring about change when needed.
Performs other duties as assigned.