Outreach Liaison

Monument Health•Rapid City, SD

21h

About The Position

The Outreach Liaison is responsible for developing and coordinating service-line sales, referral and relationship building activities. Sales activities should target specific provider audiences with specific services as identified annually with organizational leadership. Identifies and establish long- and short-term strategies relating to sales and service-line objectives, retention of existing business and development of new business. Responsible for education, communication and identification of issues for specified physicians and providers. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions Flexible scheduling

Nice To Haves

Education - Bachelors in a Related Field
Work Experience - 1+ years Orthopedic Experience
Work Experience - 1+ years Healthcare Experience
Work Experience - 1+ years Customer Service Experience
Work Experience - 1+ years Recruiting Experience

Responsibilities

Outreach Liaison: In collaboration with the organizational leadership, obtains, evaluates, analyzes, and interprets utilization data for hospital services and ensures that growth and relationship priorities are identified.
In collaboration with organizational leadership, identifies key targets and develops plans, strategies and objectives for assigned territory and services.
Effectively and efficiently organizes, assembles and arranges resources to meet priorities.
Presents and gains support and commitment from Organizational leadership, Service Line Leaders, Facility Leaders, and Medical Staff, as needed, for the sales plan.
Executes sales and retention strategies and plans; tracks activities; reports on activities and issues; successfully closes new business in accordance with predetermined targets.
Works with service line leaders and PR/Marketing to assure sales communication is in alignment with service-line specifications and marketing strategy.
Identifies needed sales materials and has the Public Relations and Marketing department produce sales materials.
Shares service line information and marketing materials with practices as requested.
Completes face-to-face meetings with physicians and practice managers, ensuring that a thorough understanding is gained regarding the physicians' desires and needs.
Completes follow-up meetings with physicians, practice managers, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated.
Prepares and presents monthly reports, identifying trends, additional business opportunities, and obstacles to new business growth.
All other duties as assigned.
Workforce Wellness – Urgent Care and Occupational Medicine Location:
Completes meetings with clients via all mediums possible to ensure that a thorough understanding is gained regarding the physicians' desires and needs.
As well as completing any follow-up meetings, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated.
Completes written agreements / contracts for services to include working with department leadership and legal services to negotiate pricing, and applicable fee schedules.
Maintains complete and accurate company profiles and EHR accounts to ensure all critical data elements are obtained and input correctly in required areas to ensure efficient, accurate and complete billing.
Demonstrates knowledge of the various components offered by Monument Health for business-to-business services, ensuring compliance with rules and regulations.
Shows competency is effectively using the computerized scheduling for appointments and ancillary services per established patient access protocols.
Schedules appointments promptly and courteously and makes all attempts to meet the client’s expectations.
Per determined by contract terms.
Reviews client accounts monthly or as need in collaboration with client billing caregivers to determine accuracy of bills for services related to the patient's visit.
Efficiently resolves Client accounts through all assigned work queue items to ensure accurate and efficient claim submission.
Accurate posting of charges and payments to accounts for contracted services.
All other duties as assigned.