Outreach Liaison - West Tampa, Florida

Author Health • Saint Petersburg, FL

451d • $50,000 - $50,000 • Remote

About The Position

The Outreach Liaison at Author Health is a vital role focused on connecting individuals facing serious mental illness, substance use disorders, and dementia with essential health and social services. This position involves high-volume, in-person outreach within the community to educate potential patients and caregivers about available health services, helping them schedule and attend necessary appointments. The ideal candidate will possess strong interpersonal skills, a commitment to patient care, and the ability to work independently in a fast-paced environment.

Requirements

• 2+ years of experience in customer service/sales, with cold outreach experience preferred.
• 2+ years of experience in healthcare outreach, community engagement, or related fields.
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.
• Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges.
• Proficiency in critical thinking, time management, and multitasking.
• Able to work independently and meet weekly outreach goals successfully.
• Comfort with high-volume in-person visits and visiting prospective patients in their homes and primary care provider locations.
• Must be able to drive at least 100-mile radius daily with appropriate reimbursement for mileage.
• Basic proficiency in G-Suite and video conferencing platforms.
• Excitement for working in an innovative, fast-paced startup environment.
• Adherence to HIPAA regulations and confidentiality.
• Strong tech proficiency and comfort using technology in daily work.

Nice To Haves

• Experience in mental health services or community health programs.
• Familiarity with local health resources and services.

Responsibilities

• Conduct high-volume outreach in-person to educate potential patients and caregivers on health services needs and available benefits.
• Help patients schedule and attend recommended health care appointments.
• Independently organize and prioritize workload to meet monthly outreach and enrollment goals.
• Utilize Author Health's CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.
• Provide feedback on outreach strategies to improve and evolve the approach, ensuring patient-focused effectiveness.
• Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.

Benefits

• Mileage reimbursement
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed