LCMC Health-posted about 2 months ago
Full-time • Entry Level
New Orleans, LA
5,001-10,000 employees
Hospitals

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day-as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. The Outreach Liaison is responsible for participating in a comprehensive, statewide outreach program. Focuses on building positive relationships and business with all facets of the market including primary care providers, subspecialty care providers, and other healthcare organizations. Interacts with patients families, other hospital staff and referring physicians and facilities in a professional manner. Job Description This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

  • Assists in the delivery of a comprehensive primary care outreach model to engage community referral sources, problem solve for community practices and to overall increase the use of and preference for organization's services.
  • Visits physician groups in accordance with the established schedule to increase awareness of the specialists and services of the facility.
  • Develops and implements plans to establish solid referral lines.:
  • Assists with concierge scheduling to improve access to care.
  • Support community providers in any way needed.
  • Coordinates physician and hospital outreach referral visits. Follow-up with referring physicians or hospitals to ensure satisfactory service and growth in business.
  • Develops and maintains positive working relationships with physicians and their staff, and work proactively to resolve physician concerns to promote future growth and development.
  • Helps with data collection and reporting related to outreach:
  • Completes ongoing reports on all liaison and educational activities. Document concierge scheduling requests and related metrics.
  • Submits monthly expense reports covering in a timely manner to assist with business planning.
  • Represents the department in community events and provide appropriate follow-up and resolution to any issues that improves customer relationships.
  • 2 years / 3-5 years Physician practice or equivalent capacities
  • Required: Bachelor's Degree Business, Nursing, related field
  • Ability to communicate clearly and concisely in person and on the phone along with strong interpersonal skills required.
  • A positive, empathetic, and non-judgmental style of interaction with patients, physicians, co-workers, and the public.
  • Ability to work independently and prioritize tasks without direct supervision.
  • Organizational skills with an attention to detail.
  • Knowledge of physician outreach and referring providers'/organization's concerns
  • Preferred: Master's Degree Business, Nursing, related field
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