Outreach Intake Specialist/ Administrative Coordinator

ENDEAVORS • San Antonio, TX

110d

About The Position

The position is focused on ensuring the delivery of services to aid in the prevention of homelessness by promoting and developing awareness of the program. The role involves conducting initial eligibility pre-screening for Housing Programs.

Requirements

• Bachelor's Degree in Social Work, Sociology, Psychology or related field preferred or equivalent in years of experience.
• 1+ years of experience in a social service agency.
• 1+ years in a customer service focused environment.
• Experience with mental health and/or a homeless population is a plus.
• Must maintain regular and acceptable attendance.
• Driver’s License with clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as needed.
• Must be available and willing to work nights, weekends, and holidays as required.

Responsibilities

• Develops effective, trusting relationships with program participants by utilizing trauma informed care and strength-based approach.
• Models positive interactions, verbal guidance, and effective communication.
• Conducts initial eligibility screening for individuals seeking program assistance.
• Builds a database of community resources.
• Utilizes the Housing First Model to advocate for eligible participants and provide general information and community referrals for those not meeting program eligibility requirements.
• Completes Intake for eligible participants by evaluating individual and/or family needs.
• Assists in creating and completing a service plan as needed and sets up initial client file for clients being assigned to a Case Manager.
• Develops and maintains comprehensive outreach/working relationships with landlords, property management teams, and community partners on the participants’ behalf.
• Conducts outreach and networking activities in the community.
• Gives presentations at various community groups/events.
• Remains active and networks in monthly community meetings.
• Promotes the success and reputation of the Supportive Services for Housing Programs.
• Documents weekly or daily case notes; submits comprehensive participant files, completes reports as needed, and enters documentation into HMIS system.
• Prepares necessary incident reports.
• Maintains ongoing communication with multi-disciplinary teams across multiple programs to assist participants in obtaining and maintaining permanent housing.
• Demonstrates exceptional customer service by placing the child, family, Veteran, or client first.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees