Outreach Field Supervisor - Transit Homeless Outreach

Bowery Residents' Committee • New York, NY

97d

About The Position

This outreach position will conduct outreach to homeless within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD. The role involves supervising outreach staff, coordinating onboarding, leading trainings, ensuring safety, maintaining knowledge of homeless services, recording data, consulting with supervisors, and providing emergency assistance when needed.

Requirements

• At least 2 years of direct outreach experience required.
• Associate's Degree with 1 year of direct outreach experience will be considered.
• Bachelor's Degree with at least 6 months of direct outreach experience will be considered.
• Valid driver’s license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take training class in CPR.
• Vaccination preferred but not required.

Responsibilities

• Conduct outreach to homeless individuals in the New York City Subway system.
• Provide direct supervision of outreach staff on shift, including real-time feedback and communication with partners.
• Coordinate onboarding for new outreach staff, including explaining shift duties and necessary trainings.
• Lead trainings for existing staff on client engagement and recognizing mental illness.
• Ensure team and client safety, conduct assessments, and offer referral services.
• Maintain knowledge of homeless services and programs.
• Record and maintain accurate data on homeless individuals approached.
• Consult with shift and clinical supervisors for service coordination.
• Provide emergency first aid/CPR or overdose prevention assistance.
• Perform related duties as assigned.

Benefits

• Health insurance and paid sick time benefits immediately upon starting work.
• Competitive health and dental plans, with coverage available for spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) available for healthcare, transit, and childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees