Outreach Field Supervisor - Transit Homeless Outreach

Bowery Residents Committee • Manhattan, NY

82d

About The Position

This outreach position will conduct outreach to homeless within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD. The position is responsible for accompanying and providing direct supervision of outreach staff on shift, which includes providing real-time feedback, modeling behavior, and communicating with partners and city agencies. The role also coordinates onboarding for new outreach staff, leads trainings for existing staff, ensures team and client safety, maintains knowledge of homeless services, records and maintains accurate data, consults with supervisors, and provides emergency first aid/CPR or overdose prevention protocol assistance when needed.

Requirements

• At least 2 years of direct outreach experience required.
• Associate's Degree with 1 year of direct outreach experience will be considered.
• Bachelor's Degree with at least 6 months of direct outreach experience will be considered.
• Valid driver's license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take training class in CPR.
• Vaccination preferred but not required.

Responsibilities

• Conduct outreach to homeless individuals within the New York City Subway system.
• Provide direct supervision of outreach staff on shift.
• Coordinate onboarding for new outreach staff.
• Lead trainings for existing staff on various topics.
• Ensure team and client safety and conduct relevant assessments.
• Maintain knowledge of homeless services and programs.
• Record and maintain accurate data on homeless individuals approached.
• Consult with shift and clinical supervisors for service coordination.
• Provide emergency first aid/CPR or overdose prevention assistance.
• Perform related duties as assigned.

Benefits

• Competitive health and dental plans, with coverage available for spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) available for healthcare, transit, and childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 251-500 employees