Outreach Field Representative

Headlight•San Diego, CA

23h•$70,000 - $70,000•Hybrid

About The Position

Join a team thatâs transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: itâs a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., weâve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. The Outreach Field Representative is responsible for connecting, building, maintaining and supporting relationships with clinics, hospitals, health systems, and community partners. The focus is to increase appropriate referrals to Headlight Health while making things easier for providers, office staff, and patients. This position suits someone who cares deeply about access to mental health care and who enjoys being active in the field with clear goals and accountability. The right person for this role is confident, prepared, and professional. You communicate clearly, listen carefully, and stay positive even when there are setbacks. You like to plan your week, track your own progress, and take responsibility for results. You do not wait for someone else to fix a problem if you can help move it forward. You enjoy building relationships over time and bring some warmth and humor into your work while respecting clinic culture and boundaries.

Requirements

Bachelorâs degree or equivalent experience in business, marketing, healthcare, or a related area.
Experience in healthcare field outreach, account management, pharmaceutical, device, or similar roles.
Understanding of the behavioral health space or the ability to learn it quickly.
Proven record of meeting or exceeding growth, sales, or referral targets.
Strong communication and relationship building skills with clinical and non-clinical staff.
Comfort working independently, managing your own schedule, and reporting on your results.
Valid driverâs license and reliable transportation, with comfort driving in all weather conditions.

Nice To Haves

Existing relationships with healthcare providers or clinics in the region, preferred.
Experience with common electronic health record systems and referral workflows, preferred.

Responsibilities

Territory and relationship management:
Develop new relationships with clinics and health system partners in designated areas.
Execute field events and educational sessions.
Participate in community outreach events and activities.
Attend conferences and support partner events.
Develop and follow an annual territory plan with clear activity and growth goals, created with your manager.
Build strong working relationships with physicians, advanced practice providers, office managers, medical assistants, nurses, social workers, and care coordinators.
Education and referral growth:
Schedule regular visits and touchpoints with clinics, hospitals and health partners in your territory.
Monitor daily and weekly referral activity from your accounts.
Work with internal teams to improve conversion from referral to scheduled appointment.
Document visits, calls, touch points and key insights in CRM
Share what you hear from clinics so that Headlight Health can continue to improve the experience for partners and patients.
Compliance and privacy:
Follow all Headlight Health policies related to patient privacy and security of information.
Treat all referral and patient details as confidential and handle them only in approved ways.