Outreach & Enrollment Specialist - Penobscot Community Health Center
About The Position
Are you a warm, resourceful problem-solver who loves helping people navigate complex systems? PCHC is seeking an Outreach and Enrollment Specialist to join our team at Penobscot Community Health Center In this patient-facing role, you’ll be a trusted guide—helping individuals and families access affordable insurance coverage and financial support options. If you’re kind, detail-oriented, and a natural advocate who wants to make a real impact every day, we’d love to hear from you. What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg Schedule: Full-Time, Monday-Friday, Typical Business Hours (Schedule may offer flexibility depending on final candidate's preference.) Highlights of the position: Patient-Centered Customer Service Deliver exceptional service by demonstrating respect, empathy, kindness, and clear communication with every patient. Insurance & Coverage Navigation Connect patients to affordable coverage options, including Outreach & Enrollment insurance plans, MaineCare, PCHC’s Sliding Fee Program, and other supportive resources. Eligibility & Program Knowledge Maintain current knowledge of eligibility and enrollment rules, qualified health plans, affordability programs, and relevant guidelines. Application & Enrollment Support Provide hands-on assistance with applications and required paperwork, supporting patients both in person and by phone. Collaboration & Advocacy Work closely with teams across PCHC to advocate for patient needs and improve the Outreach & Enrollment experience. Documentation & Program Compliance Ensure accurate, timely documentation and tracking to meet program and reporting requirements. Join PCHC's nationally recognized non-profit organization: Federally Qualified Health Center offering integrated Medical Home Model Collegial professional atmosphere with informed leadership Flexible schedules supportive of work/life balance Competitive compensation and generous benefits PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
Requirements
- High school diploma or equivalent required.
- Having a valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required.
- Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position, in accordance with PCHC’s Automobile Safety and Background Check policy.
Nice To Haves
- Associates or bachelor’s degree preferred.
Responsibilities
- Deliver exceptional service by demonstrating respect, empathy, kindness, and clear communication with every patient.
- Connect patients to affordable coverage options, including Outreach & Enrollment insurance plans, MaineCare, PCHC’s Sliding Fee Program, and other supportive resources.
- Maintain current knowledge of eligibility and enrollment rules, qualified health plans, affordability programs, and relevant guidelines.
- Provide hands-on assistance with applications and required paperwork, supporting patients both in person and by phone.
- Work closely with teams across PCHC to advocate for patient needs and improve the Outreach & Enrollment experience.
- Ensure accurate, timely documentation and tracking to meet program and reporting requirements.
Benefits
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
- PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
