Outreach & Enrollment Representative

Family Health Care Centers of Greater Los Angeles, Inc.•Bell Gardens, CA

About The Position

The Outreach & Enrollment Representative shall be responsible to approach prospective patients in a linguistically and culturally sensitive manner to achieve FHCCGLA’s new/unduplicated patient goals through engagement, education and promotion of our services.

Requirements

High school diploma required (or GED equivalent).
Requires exceptional organizational skills.
Computer literate, must (Word, Excel, & Power Point)
Excellent analytical skills.
Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
Excellent writing and verbal communication skills.
Knowledge of administrative principles and procedures.
Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
Ability to speak publicly, must.
Bilingual English/Spanish and familiarity with the Hispanic culture.
Access to automobile with valid California driver’s license and state mandated automobile insurance.
Work schedule may include evenings, overtime, and weekends as needed.
Ability to prioritize workload and work under pressure of deadlines.
Ability to meet tight time sensitive deadlines.
Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
Willingness to adapt to changes with regards to the agency’s growth and expansion.
Ability to function self-sufficiently, requiring little supervision.
Commitment to the mission & vision of Family Health Care Centers of Greater Los Angeles, Inc.

Nice To Haves

FQHC experience, highly preferred.
Ability to speak Spanish, preferred.
Knowledge of the following (but not limited to), preferred:
My Health LA
PPO’s
HMO’s
Medicare
Family PACT
CPSP
Medi-Cal
Fee-for-Service
CHDP
Managed Care Plans
Every Woman Counts
Shall also provide translation services as necessary.

Responsibilities

Shall contact members of the target community (one-on-one, door-to-door, group sessions, etc.) and offer all FHCCGLA services, such as:
Clinic services (primary care, behavioral health, dental, optometry “coming soon”, family planning, immunizations, OB/Gyn, etc.)
Breast health care (mammograms)
Reproductive health care
Application assistance for My Health LA, Covered California, Medi-Cal, & Medicare
Will be responsible to meet set goals with regards to:
Appointments scheduled for unduplicated (New) patients
Referring patients to clinic sites that are open to new patients
Outreaching various target populations:
i. Teens
ii. Family PACT eligible clients of contraceptive age (family planning, Women age 12-55, Men up to age 60)
Pediatric patients
Prenatal patients
Etc.
Creates and distributes flyers and other materials to the target population and throughout the targeted community.
Participate in scheduled activities:
Community events (health fairs, toy give-a-ways, etc.)
Presentations
Table/booth set-up (at grocery stores, immigration offices, car washes, etc.)
Immunization activities (such as flu clinics, etc.)
Contact patients via phone calls, postcards, or letters for:
Medi-Cal re-determination
Initial Health Assessment’s (IHA’s)
Clinical Care Measures
Managed care patients to return for a clinic visit
Patient retention efforts (surveys)
Assist with the distribution and collection of the following:
Patient Satisfaction Survey (annually)
Community Needs Assessment (every 5 years)
Will track and follow-up on all outreach referrals and contacts made by the outreach team.
Referral follow-up consists of:
Drop-off and pick-up of referral pads to local agencies/businesses
Calling perspective patients to remind them of their appointment
Calling no-shows and re-scheduling appointments as necessary
Documentation of all follow-up contact efforts
Assists in securing relationships with various community based organizations.
Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
Responds efficiently and timely to all patient and provider staff needs and inquiries.
Ensures excellent customer service to all FHCCGLA patients.
Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
Handles patient grievances according to FHCCGLA’s Policy & Procedure.
Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
Attends the following meetings/trainings:
Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
Other pertinent meetings- As scheduled
Remains informed of:
Current legal and regulatory changes related to scope of practice.
Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
All applicable Policies & Procedures
All other duties as assigned.