Outreach Engineer

Nexant, Inc.•Chicago, IL

49d

About The Position

Resource Innovations is seeking an Outreach Engineer to join our growing team in Chicago, IL. As an Outreach Engineer with Resource Innovations, you will assist commercial and industrial utility customers implement energy-saving projects (e.g. upgrades to the facility's lighting, HVAC, refrigeration, compressed air, process equipment systems) by providing end-use customer account management, project identification, evaluation, and management services for utilities. Outreach Engineer (i.e., customer account managers / sales engineers) work directly with utility client account managers and their commercial and industrial customers to promote the program, drive participation, and maximize energy savings to achieve program goals. The Outreach Engineer will collaborate with other staff in similar roles engineering and business management teams to deliver a complete suite of program services to our clients. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Responsibilities

Provide program-level support to the client, customers, and contractors
Think big picture and support the goal to influence customers to be energy efficient
Demonstrate emotional intelligence and listening skills, and make wise recommendations/decisions quickly, despite ambiguity
Serve as a trusted advisor and communications liaison to external teams (utility representatives, utility customers and contractors) and internal teams (business management and engineering)
Earn and maintain client and customer trust to continually build relationships and implement energy savings recommendations
Develop a strategic sales plan with strategies and tactics to maximize the delivery of savings for your service area
Maximize program participation, identify project opportunities, provide immediate program, business, and technical services to customers
Proactively find and deliver value - anticipate current and future program needs whenever possible
Track outreach interactions and forecasted projects in a CRM
Proactively manage projects that begin to stagnate and take appropriate action to close the project
Identify energy-saving projects through discussions with customers and contractors, review of available information (e.g., BAS screenshots, controls sequences, PIDs, drawings, and nameplate photos), on-site visits, etc.
Recognize opportunities to involve engineers to assist with project identification for more complex systems
Effectively screen opportunities to ensure project eligibility and viability
Communicate the value of identified projects to motivate and influence the customer's decision-making process
Assist customers in prioritizing and managing the collection of identified energy-saving opportunities
Eliminate customer barriers to project implementation
Other duties as assigned.