Outreach & Engagement Program Manager (Secret clearance)
About The Position
At ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. The Outreach & Engagement Program Manager will lead the planning, execution, and oversight of outreach and engagement initiatives to advance organizational goals. This role is responsible for managing day-to-day operations of the outreach and engagement team, driving program strategy, and ensuring high-quality delivery across all communications and engagement activities. The Program Manager will serve as the primary point of contact for internal and external stakeholders, providing guidance on schedules, staffing, performance, and program innovation. Job Location: Must live in the Washington, DC area to travel occasionally to the client office. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
Requirements
- Candidate must have an active Secret clearance or higher
- Possess a current PMI Project Management Professional certification or Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management.
- Minimum of eight (8) years of experience managing government communications, corporate communications, or marketing communications, including stakeholder management and maintaining internal and external relationships.
- At least five (5) years of experience in Outreach & Engagement (O&E) management, covering brand and content development, public relations, strategic planning, and web/social media operations.
Nice To Haves
- A minimum of a bachelor’s degree related to O&E, public relations, marketing, communications, or other field related to work under this requirement.
- A minimum of five years of experience leading content development and creative services, including visual design, multimedia content production, and digital accessibility compliance.
- A minimum of five years of experience developing targeted campaigns for a user base of 1M or more.
- Experience managing teams on federal/state/local government or highly regulated programs; familiarity with government review/approval processes.
- Proficiency with content and analytics tools (e.g., social publishing suites, web analytics platforms, social listening, dashboarding).
- Highly effective analytical, problem-solving, and decision-making capabilities.
- Excellent communication and interpersonal skills to interface effectively at all levels of the business.
- Organized, detailed oriented and able to prioritize and multi-task.
Responsibilities
- Lead a multidisciplinary team of strategic communications professionals.
- Develop and maintain O&E strategic plans, brand guidelines, message architectures, and editorial calendars aligned to Government priorities.
- Ensure brand consistency, accessibility, and compliance (e.g., Section 508, Plain Language) across all communications and creative outputs.
- Conduct brand and message testing; iterate based on stakeholder insights and performance data.
- Map stakeholder audiences define engagement objectives, tactics, channels, and touchpoint plans.
- Oversee development of multi-format content (e.g., fact sheets, toolkits, videos, motion graphics, one-pagers, FAQs, newsletters, blogs, press materials) tailored to priority audiences.
- Manage media monitoring, issues scanning, sentiment analysis, and regular reporting to Government.
- Provide weekly/monthly/quarterly status reports, performance dashboards, and briefing materials per contract.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
