Outreach Coordinator - Population Health

Bassett Healthcare Network-posted 3 months ago
$22 - $34/Yr
Full-time
Cooperstown, NY
Nursing and Residential Care Facilities
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Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Under the division of Population Health, the Outreach Coordinator supports processes for care gap closure to promote success in value-based care quality initiatives. The coordinator will conduct outreach with patients, facilitate orders by the practitioners, assist with scheduling needed appointments and direct patients to other programs as warranted. The Outreach Coordinator is responsible for ensuring data entry and validation that support accurate quality performance measurement. This position works across Population Health, Patient Centered Medical Home practices, Specialty Services, Care Management, and Navigation teams as necessary. The Outreach Coordinator is responsible for monitoring, tracking, and reporting outreach efforts and productivity volumes. This position will be required to maintain a general knowledge of health plan level services and quality measures.

  • Primary support to Population Health Leadership team, for monitoring and execution of care gap and data gap closure based on alignment with value-based care quality incentive programs.
  • Receives and/or pulls care gap lists from health plan portal or internal data platforms for attributed members.
  • Organizes and prioritizes gap lists with guidance from Population Health Project Managers and ensures data validation and abstraction to support quality performance scores.
  • Maintains and updates care gap lists while noting action taken.
  • Conducts outreach and communicates with patients as needed to assist with updating information in the patient electronic health record including extracting external results.
  • Works with clinical care team to ensure patient health record is up to date, facilitates orders placed for needed tests, schedules appointments and connects to other supports and services to successfully close care gaps.
  • Screens for ancillary services in Population Health such as Care Management, Care Navigation Medicaid Health Home or other program as applicable.
  • Works as part of a multi-disciplinary team to identify opportunities and barriers.
  • Has a solid understanding of HEDIS quality measures and EPIC workflows to determine areas in need of improvement to meet targets.
  • Demonstrates effective time management skills, tracks and monitors outreach measures of productivity and task completion.
  • Makes suggestions to the Population Health Leadership team to develop and promote best practices to improve and sustain HEDIS scores.
  • Participates in other tasks, projects, or initiatives as directed by Population Health leadership team.
  • 2 Year/Associate Degree in business administration, healthcare administration, finance or related field, preferred.
  • Minimum 2 year experience in an office setting and/or healthcare environment.
  • Experience working with electronic medical records and Excel or other office products, required.
  • Accountability
  • Adaptability
  • Analysis & Evaluation
  • Attention to Detail
  • Build Relationships
  • Computer Skills
  • Communication
  • Critical Thinking
  • Creative Thinking
  • Facilitate
  • Initiating Projects
  • Interacting with People
  • Organizing/Categorizing records
  • Patience
  • Persuade Others
  • Problem Solving
  • Project Management/Planning
  • Multi-Tasking
  • Reading/Writing/Comprehension
  • Reliability
  • Self-Motivated
  • Training
  • Paid time off, including company holidays, vacation, and sick time.
  • Medical, dental and vision insurance.
  • Life insurance and disability protection.
  • Retirement benefits including an employer match.
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