Outreach Case Manager (Downtown San Jose) (JR 5289)

PATH (People Assisting the Homeless) • CA

112d • $27 - $33

About The Position

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Outreach Services team as the Outreach Case Manager at the San Jose Office. As part of the Outreach Services team, the Outreach Case Manager role’s main function is to assist clients in breaking the cycle of homelessness by utilizing a 'whatever it takes' approach. This position supports clients through all phases of homelessness, including but not limited to: on the street, interim housing, transitional housing, and permanent housing. They assist clients with accessing and maintaining necessary services among healthcare, social services, interpersonal support systems, and navigating through a coordinated entry system (CES). This position will provide individualized supportive services by helping each client develop a plan to address strengths, barriers, support health needs, increase income, and find and maintain housing.

Requirements

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing.

Nice To Haves

• Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations or a related field.

Responsibilities

• Conducts intake and individualized needs assessment for all participants and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the participant including medical, mental health, substance use, financial resources, vocational, and social support needs.
• Provides referrals, linkages, information, and support to resources that help participants to achieve their ISP goals.
• Completes program specific assessments (e.g. VI-SPDAT).
• Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90-day review with the participant after initial intake.
• Maintains documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintains a complete, accurate, and current participant file with all required documents.
• Maintains confidentiality of participant files per HIPAA and all applicable guidelines.
• Develops therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals.
• Provides crisis intervention and risk assessment services focused on increasing safety and enhancing the clients’ ability to independently solve problems, utilize effective coping skills, and manage and self-coordinate their own care, including services for individuals with chronic trauma.
• Uses motivational interviewing and trauma-informed care in service delivery.
• Maintains current, thorough knowledge of community resources and utilizes them to provide comprehensive, wrap-around services to clients.

Benefits

• Medical, dental and vision coverage
• Vacation and sick time
• Paid holidays
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees