Outreach and Physician Education Program Manager, THV

Edwards Lifesciences Corp-posted about 2 months ago
$102,000 - $145,000/Yr
Full-time • Mid Level
Chicago, IL
5,001-10,000 employees
Miscellaneous Manufacturing
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Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences' values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company's innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care. Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards' groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. The primary objective of the Outreach and Physician Education Program Manager is to execute Transcatheter Heart Valve's (THV's) vision to ensure the availability of TAVR to all patients that are in need and meet the requirements for treatment. The OPE Manager will support the Provider Engagement and Strategic Sales Programs Team, with an emphasis on outreach programs and referring physician education. This role will provide expertise in development and execution of programs to drive adoption of TAVR.

  • Manage Outreach Programs using Salesforce, Excel, and Microsoft tools to track and approve requests.
  • Ensure accurate documentation and compliance for contracts, travel and payments
  • Work closely with healthcare providers on field-based outreach programs
  • Identify market needs and national objectives to shape educational programs by defining learning goals, agendas, speaker guidance, and facilitation.
  • Lead comprehensive launch plans for major products and initiatives, including strategy and tactical execution.
  • Build and maintain relationships with KOLs to inform launch strategies and assess market dynamics and competition.
  • Develop and update educational content based on clinical evidence, FDA approvals, and market trends.
  • Create training materials tailored to specific audiences, ensuring alignment with clinical data, industry trends, and regulatory requirements.
  • Design and revise training presentations and documents.
  • Partner with internal teams (marketing, brand, communications, training, medical affairs) and external advisors to align messaging and strategy.
  • Engage SMEs to drive strategic collaboration and communication nationwide.
  • Collaborate across functions to support outreach programs and presentations.
  • Drive content through legal and regulatory approval processes.
  • Lead corporate initiatives and process improvements that deliver organizational value.
  • Investigate and implement automation tools to streamline program execution.
  • Ensures strict adherence of Edwards compliance, AdvaMed, Sunshine and other transparency requirements and reporting
  • Analyze program performance and market trends to inform strategy and program design.
  • Maintain current knowledge of SSAS, TAVR, and relevant clinical data.
  • Manage program-related budgets and payments.
  • Communicate complex information with clarity and diplomacy across internal and external stakeholders.
  • Bachelor's degree in related field with 8 years of previous experience required or equivalent work experience based on Edwards criteria
  • Proven successful project management skills
  • Excellent organization and high attention to detail
  • Excellent presentation and facilitation skills
  • Proven expertise in both Microsoft Office Suite, including advanced Excel, and other related technology platforms
  • Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
  • Extensive knowledge of own area within the organization while contributing to the development of new concepts, techniques, and standards
  • Extensive understanding of related aspects of sales programs processes and/or systems
  • Strong knowledge of business acumen
  • Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
  • Ability to manage competing priorities in a fast-paced environment
  • Ability to meet deadlines and prioritize tasks independently, ability to handle multiple, complex tasks, ability to manage change and ability to maintain composure under pressure
  • Ability to communicate complex and potentially controversial information internally and externally with tact and diplomacy
  • Demonstrated ability to persuade and influence others
  • Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
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