Outreach and Enrollment Supervisor

Marin Community Clinics • Novato, CA

64d

About The Position

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. Under the direction of the Chief Operations Officer, the Outreach and Enrollment Supervisor (OES) oversees the daily operations of the Outreach and Enrollment Department. The OES provides guidance and support to the Certified Enrollment Counselors (CEC), monitors their attendance and performance. In addition, the OES oversees the Outreach to newly assigned managed care patients to establish care with MCC. Furthermore, the OES is responsible for collaborating with the Community Based Organizations (CBO) to provide assistance to MCC patients including Public Charge/Immigration, HHS/Public Assistance, Covered CA, P2H, Charity Care, Cal Fresh and other programs and services This position provides assistance to staff and patients from all five MCC clinics and provides leadership to a growing department.

Requirements

• Project coordination experience preferred.
• Ability to problem-solve and have acute attention to detail.
• Ability to work independently and exercise good judgment with appropriate supervision.
• Ability to manage and prioritize communications from multiple staff, organizations, patients, etc., at the same time.
• Ability to meet deadlines and manage changing priorities.
• Ability to organize and review large amounts of data in an organized and efficient manner.
• Basic knowledge of Microsoft Office software required: Outlook E-mail, Word, PowerPoint and Excel.
• Ability to proofread, correct and review forms and data for scanning and/or entry.
• Must speak, read, and write in English and Spanish.
• Excellent oral and written communications skills.
• Ability to represent clinic in professional manner and handle patient issues with sensitivity and confidentiality.
• Ability to understand complex concepts and convey them in a manner that is easily understood by layperson.
• Ability to drive to the various MCC clinic sites (Larkspur, Novato, San Rafael) as needed.
• Ability to attend off-site care coordination trainings (can include but is not limited to travel in North Bay such as Petaluma and Santa Rosa.
• Fulfill Immunization and fit for duty regulatory requirements.
• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Works with the CECs to identify patients who need enrollment support.
• Prepares patients for in-person interviews that take place at the Public Assistance Department.
• Works closely with outside stakeholders to understand how policy changes impact health insurance eligibility.
• Provides assistance and support to individuals and families during transition periods or during changes in financial or legal status.
• Maintains good working relationships with community partners by working as a liaison with other agencies and the community; participates in local community forums.
• Actively builds partnerships and strengthens existing collaborations.
• Works with the Referral Navigators to identify uninsured patients who need specialty care and need to apply for charity care at hospitals or other healthcare facilities.
• Assists patients to fill out the charity care applications and provides any follow-up needed.
• Provides culturally and linguistically appropriate health insurance and social service enrollment/application assistance for demographically diverse patient populations.
• Ensures that patients access services available in the community based on the detailed knowledge of the relevant access arrangements, eligibility criteria and available services.
• Assists with timely scheduling of appointments (e.g., healthcare, social services, etc.) for patients to address problems/barriers addressing basic needs, social determinants of health and other economic factors.
• Provides advocacy, support in negotiating/coordinating with service agencies/organizations.
• May attend appointments with patients.
• Coordinate meetings with other CBOs that serve MCC patients to try to streamline care and to strengthen MCC's relationship with them.
• Enables the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all contracts, enrollments, referrals and interventions, and producing regular reports on activity and outcomes.
• Provides services in appropriate internal and external community forums partnering agencies etc.).
• Other duties as assigned.
• Creates educational materials such as flyers and brochures with helpful resources for patients.
• Leads trainings, workshops, groups and clinics on policy changes, community resources, government benefits, and appropriate supports for patients and MCC staff members.
• Other duties as assigned by supervisor.
• Coordinates regular trainings and meetings for CECs.
• Provides them with ongoing support Finish and makes changes to their workflow regarding enrollment materials and applications when relevant and appropriate.
• Conduct performance reviews and approve timecards for the CECs.

Benefits

• Our benefits program is designed to protect your health, family and way of life.
• We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
• Marin Community Clinics is an Equal Employment Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed