Outreach Ambassador

Allied Universal•Atlantic City, NJ

13d

About The Position

Allied Universal® is hiring an Outreach Ambassador. The Ambassador program serves to ensure a memorable and welcoming experience for everyone visiting our city center. Ambassadors shall promote a positive experience by providing enhanced hospitality. Ambassadors are a reflection of the company and the client, often providing the first “person-to-person” interaction visitors have within the area. Acting as First Impression Specialists, Ambassadors must create positive, friendly, and helpful interactions with all members of the public, which may include families, residents, students, business owners, workers, concert goers, performers, shoppers, and tourists.

Requirements

Possess a high school diploma or equivalent, or 5 years of verifiable work experience
Able to stand and walk long periods of time in the weather elements
A valid driver’s license will be required for driving positions only
Working knowledge of area geography and major downtown destinations, including government offices, community venues, stadiums, arenas as well as popular restaurants, bars, and night clubs
Able to employ appropriate de-escalation techniques calmly and sensitively
Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Ability to coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully
Demonstrated ability to exercise good judgment and make sensible decisions
Effective oral and written communication skills
Ability to build strong relationships and a willingness to develop an understanding of the individual circumstances and needs of each individual
Having flexibility to work in different schedules, including evenings and weekends, as necessary
Excellent organizational skills

Responsibilities

Serve as the first point of contact when a visitor has a concern, ensuring a positive and efficient experience.
Serve as the face of the customer, as well as AUS, by graciously greeting and attending to visitors
Document observed unwanted behaviors and activities while on the boardwalk, and reporting them to Ambassador Supervisors or Police Department as appropriate
Greet and engage with members of the public, including with visitors, students, workers, residents, and businesses in various settings and weather conditions
Assist visitors with wayfinding to popular destinations and venues within Atlantic City
Respond to inquiries for general information from the public regarding downtown businesses (including governmental offices), libraries and educational facilities, as well as special events and programs
Interface with businesses in the Area, providing notification of important community information and events, and listening to and reporting any community related concerns
Promote a clean are by picking up and disposing of prominent trash or litter incidental to their other Ambassador duties.