Outpatient Specialist

Plumas District Hospital•Quincy, CA

36d•$21 - $27

About The Position

The Outpatient Specialist (OPS) is able to perform all tasks of the RHC Patient Access Representative.The OPS coordinates the Rural Health Clinic patient visit summaries and prints orders for any ancillary tests ordered during the visit. Registers patients for same day ancillary tests and initiates the authorization and scheduling process as needed. Provide patients with prep instructions for any tests and discharge instructions at time of check-out. Verify demographic and insurance information for the electronic medical records and billing purposes.

Requirements

Data entry and the ability to type a minimum of 25 words per minute.
Microsoft Excel/Word and good mathematical, reading and writing skills required.
Superb customer service, teamwork, and conflict resolution skills.
Excellent written and oral communication skills are required.
Must be able to work with minimal supervision.
Efficient time management skills and ability to multi-task.
Strong understanding and comfort level with computer systems

Nice To Haves

One to three (1-3) years of customer service.
One to two (1-2) years’ experience in a healthcare environment.
Database software applications.

Responsibilities

Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary.
Completely and accurately documents all patient interactions (phone calls, etc.) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

Benefits

Excellent Medical, Pharmacy, Dental, and Vision Plans
Paid days for continuing education, bereavement, and jury duty
Retirement Plans with 3% company contribution
Voluntary Life Insurance and Long Term Disability
Considerable Paid Time Off
Inclusive and connected work environment
Competitive Compensation
Discounted memberships with Flight/American Medical Care Network
Shift differentials paid for certain work shifts, including Holiday pay
PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or [email protected]