Outpatient Services Coordinator - MUSCP

Medical University of South Carolina • Charleston, SC

2d

About The Position

Coordinate and manage the operations of a physician medical office in the Department of Psychiatry. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.

Requirements

• High School diploma or equivalent education required.
• One year of customer service experience required.
• Must have basic computer skills.

Nice To Haves

• Previous healthcare front desk experience preferred.

Responsibilities

• Upon patient arrival, obtain and update demographic and insurance information for all patients for in office/in person visits. For virtual visits, the Care Coordinator needs to call the patient to verify this information.
• Ensure the rescheduling of all patients, whether in person or virtual.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Provide the primary support to Psychiatrists, Fellows, Residents, Psychologists, APPs, LISWs, LPCs, PhD Interns, and students.
• Provide general office coordination.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED