Outpatient Services Coord | Otolaryngology Downtown | Days

University of Florida Health•Jacksonville, FL

62d

About The Position

Reports directly to the assigned manager and/or ambulatory administrator. Directly facilitates coordination of care for patients in the outpatient setting. The Outpatient Services Coordinator manages complex scheduling workflows, handling telephone calls, specialty contract requests, online requests and/or fax requests, as well as internal departmental requests. Communicates effectively with patients regarding the triage process and timeline expectations. Ensures a high degree of accuracy and thoroughness in all patient-related activities. Supports the needs of multiple stakeholders, including patients, referring providers, UF providers, allied health staff, and third party vendors

Requirements

2 years Clerical/customer service required
2 years Data entry required
High School Diploma or GED required

Nice To Haves

2 years Working in hospital or large physician's office dealing directly with patients preferred
Associates preferred
Certificate Medical Terminology preferred

Responsibilities

Perform timely processing of all incoming remits on a daily basis. Conduct daily research to correctly post payments, applied to Undistributed and/or PLB remit clearing accounts, during payment posting.
Compare, analyze and report cash received to yearly average cash amount and prepare reports.
Performing all the above while maintaining your patient's privacy, confidentiality, safety, and adhering to ethical, legal, and accreditations/regulatory standards at all times.
Accurately post Insurance payments, which includes electronic and/or manual keying to the Invoice, according to the Explanation of Benefits (EOB) or other back-up received, including Insurance denials and zero dollar EOB's.
Accurately Post Self-Pay payments, which includes electronic and/or manual keying of patient checks, pre-admit cash sheets, and Collection agency remits
Assess patient health status including state of wellness, compliance with care plan and determines appropriate diagnostic and any therapeutic treatment plan.
Post electronic payments as assigned, resolve any unapplied and/or withhold issues. Track any ongoing issues, to resolution; while keeping management informed throughout the process.
Research, by Payor assignment, any payments posted to unapplied clearing account, due to the inability to identify to a Patient Invoice or Account. Research may include calling Insurance companies, Business Groups, Accounting personnel and/or performing internet research by accessing Payor websites.
Provide system support to Cash department to assist with the resolving batches; which includes the retrieval of the Explanation of Benefits(EOB) from Payor Websites and scanning documents as needed into OnBase for payment posting.
Monitor and maintain Cash Management Module for accurate cash balancing .
Conduct daily review of EPIC Credit WQ transactions, that resulted from PLB segments found in the electronic file
All other duties as assigned