Outpatient Services Coordinator

Methodist Le Bonheur Healthcare

84d

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Provides a full range of front desk activities within an outpatient area or clinic. Coordinates all aspects of overseeing the front office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

• High School Diploma or Equivalent
• 1-3 years Administrative or clerical experience
• Knowledge of outpatient office and general office procedures and practices.
• Proficient in the Microsoft Office program or programs (Word, Excel, PowerPoint).
• Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Demonstrated organizational skills with ability to set priorities and meet deadlines.
• Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
• Demonstrates discretion in dealing with confidential information and sensitive issues.
• Proven record of providing excellent customer service both internally and externally.

Responsibilities

• Schedules outpatients for tests, appointments, treatments and/or procedures.
• Accurately schedules all patients for appropriate procedures.
• Demonstrates utmost courtesy, empathy and responsiveness when answering the telephone.
• Interviews patient or physician’s office staff providing patient instruction regarding test preparation.
• Answers the telephone and screens calls in a timely, courteous manner.
• Obtains information required for response to the caller.
• Direct calls as appropriate to other parties, and/or takes accurate messages.
• Engages patients throughout the registration process to create a welcoming and positive patient experience.
• Gathers and enters patient demographic data and insurance information within HIPAA guidelines.
• Performs thorough insurance verifications to ensure insurance issues are addressed.
• Verifies appropriate information via in person or telephone & reconciles key insurance related fields for accuracy/completeness.
• Collects necessary patient co-payments, deposits or deductibles for visits.
• Complies with policy for the management of payments received on site.
• Determines cost of service, collects payments, and provides patient with receipts.
• Communicates hospital's financial policies to all patients.
• Obtains pre-certifications and pre-authorizations.
• Investigates errors, suggest changes and/or implement solutions to encountered problems.
• Completes tasks related to billing for office visits and procedures.
• Ensures documentation is completed for accurate charge entry and billing.
• Determines appropriate account types.
• Assigns primary and secondary insurance billing status as needed.
• Provides information to patient regarding patients’ financial responsibility for services rendered and the practice’s policies regarding filing of insurance claims.
• Performs general office duties with the department.

Benefits

• Opportunities to learn, grow and build a fulfilling career.
• Recognition and rewards for dedicated individuals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees