Outpatient Rehab Registrar - Mon - Thurs 7:00am - 5:30pm

Northeast Georgia Health System•Dahlonega, GA

About The Position

Under the supervision of The Rehab Office Supervisor, this position is responsible for ensuring the delivery of exemplary customer service at the front desk. This position has principle responsibilities for greeting patients, registering patients, and handling all aspects of patient appointment scheduling. The Registrar is responsible for verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verifying pre-certification information obtained from insurance companies and/or physicians offices, identifying and communicating insurance and/or patient responsibility, collecting appropriate co-pay/deductible and/or providing financial counseling when appropriate, and completing the entire registration process. This position has slightly different responsibilities when performed as a satellite rehab registrar vs. a Sherwood based registrar.

Requirements

High School Diploma or GED
Excellent written and oral communication skills required
Must be able to multitask, coordinating more than one event at a time
Must be able to type 35-45 wpm
Proficient in the use of office equipment (computer, fax, telephone, scanning, and copier)
Must be able to demonstrate a working knowledge of Rehab billing requirements
Must possess detailed understanding and knowledge of insurance guideline and protocols, the components of full verification, and payer information/requirements
Excellent interpersonal skills
Ability to serve as a resource for all registration personnel
Ability to prioritize, organize, and coordinate daily work load
Exhibits competency in the use of all pertinent NGHS electronic medical records systems, registration systems, electronic verification tools, and Web Based resources

Nice To Haves

Medical terminology, data entry and computer experience, admitting, business office, collection, Physician office, and working with public experience.
Bilingual preferred.

Responsibilities

Performs Pre-Registration/Registration functions.
Schedules “New Patients” & “Follow-up” visits.
Answers the telephone.
Greets and checks off arrival of patients in computer system.
Completes Re-Registration on 90 day revolving accounts.
Performs all scanning for registration.
Processing New Referrals (faxes received, walk-ins, phone & SCI Order facilitator).
Links accounts.
Trouble-shoots errors.
Deletes duplicate patient information.
Collects and enters payments through US Bank (process credit card, checks, & cash)
Collects for co-pays for various services.
Calls next day “New Patients” appointments for reminders and directions.
Processes Customer Satisfaction Surveys.
Monitors and orders supplies; assists with restocking linen.
Place work orders.
Assemble daily deposits for pickup by STAT courier; secures and reconciles cash accounts each evening.
Maintenance POCs (faxing, scanning, maintaining worklist in TS, and placing “holds” on accounts).
Disassemble Discharge charts (enter into MPAC & send to Medical Records).
Responds promptly at "Call Alerts".
May be asked to perform routine performance improvement activities including-hand hygiene survey, EOC Hazard rounds, record hydro collator & paraffin temperatures, clean hydrocollator.
Completes medical release forms and other necessary forms as required for patients.
Faxes and files information as requested (notes to MD’s, invoices to accounting for payments of bills etc.)
Schedules/coordinates Sherwood specific programs not available in other locations, (massage, POFT's, trans. program, pool).
Manual charge entry for non-automated EMR based charges (neuropsychology, FCE's, POFT's, ergo consult, NICU).
Maintenance of POFT's database both internal and external referrals.
Completes Prior Authorization & Verification of benefits for each patient.
Obtains relevant billing information from insurance company prior to patient's visit to include co-payment, deductible, co-insurance, annual visit limit.
Completes re-authorization of Case Management continuation of treatment.
Manages a high volume of Medicaid patients frequently accessing web portal.
Completes the appropriate forms.
Coordinates and communicates ongoing insurance status with therapist.
Verify eligibility for Active Medicaid patients each month.