Outpatient Phlebotomist/Lab Support Tech -40 hours

UMass Memorial Health Care-posted 20 days ago
$16 - $28/Yr
Full-time • Entry Level
Northbridge, MA
5,001-10,000 employees
Hospitals
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At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.

  • Collects blood samples using appropriate venipuncture techniques across all age groups.
  • Follows departmental protocols for sample collection.
  • Communicates difficulties or complications to supervisors and maintains professional conduct.
  • Receives specimens in the computer system.
  • Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
  • Transports specimens promptly and redistributes them per protocol.
  • Maintains a clean and organized drawing station or cart.
  • Restocks supplies at the end of each shift.
  • Keeps patient orders accessible and organized.
  • Registers all courier-delivered specimens accurately and efficiently.
  • Troubleshoots printer issues as needed.
  • Demonstrates mastery of hospital information systems.
  • Orders tests accurately using knowledge of test dictionaries and panels.
  • Communicates with departments for clarification when needed.
  • Answers and transfers calls courteously and efficiently.
  • Ensures coverage for incoming calls at all times.
  • Performs heel sticks and PKU collections proficiently.
  • Ensures proper sample volume and quality.
  • Adapts to workflow changes and staffing needs.
  • Provides coverage for home draws, secretarial duties, and drawing stations.
  • Offers constructive feedback to supervisors.
  • Restocks supplies and reports low inventory.
  • Uses PPE appropriately and provides shift reports.
  • Maintains procedural proficiency through annual reviews.
  • Uses Responder 5 efficiently and works independently.
  • Maintains PPE compliance and pager readiness.
  • Stocks supplies, trains nursing staff, and ensures timely patient draws.
  • Applies knowledge of growth and development stages to patient care.
  • Demonstrates age-appropriate communication and support.
  • High School Diploma or equivalent
  • Valid driver's license
  • Phlebotomy training
  • ASCP certification or eligibility
  • Phlebotomy experience
  • Computer and keyboard proficiency
  • Fluent English communication skills
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