Outpatient Patient Care Technician

Harlan County Health System•Alma, NE

3d•Onsite

About The Position

Position Summary: Patient Care Technician (PCT) support outpatient clinical operations by assisting providers and nursing staff with patient preparation, clinical support tasks, and clinic flow. This role serves as a key point of contact for patients during clinic visits and helps ensure safe, efficient, and patient-centered outpatient care.

Requirements

High School Diploma or equivalent required
Basic Life Support (BLS) certification required upon hire or within 90 days
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, appointment-driven environment
Professional, patient-centered approach to care
Strong attention to detail and organizational skills
Ability to follow clinical protocols and work within defined scope
Ability to work independently and collaboratively within a healthcare team

Nice To Haves

Patient Care Technician (PCT) training or equivalent healthcare experience preferred
Previous outpatient or ambulatory clinical experience preferred
Completion of a State of Nebraska approved Certified Nursing Assistant (CNA) training program preferred

Responsibilities

Greet, room, and prepare patients for outpatient appointments
Obtain and document vital signs
Perform clinic-approved technical skills
Assist providers and nursing staff with outpatient exams and minor procedures
Observe patients and report abnormal findings or concerns promptly
Support efficient patient throughput to maintain clinic schedules
Provide basic visit-related instructions to patients as directed
Respond professionally to patient questions and concerns within role scope
Coordinate with clinical staff to ensure timely room turnover
Prepare and review clinic charts prior to patient appointments to ensure completeness and readiness for provider visits
Accurately document patient information and clinical data in the electronic medical record (EMR)
Verify patient information during intake and update records as needed
Communicate relevant patient information to the care team
Prepare, clean, and stock exam rooms between patients
Clean and disinfect equipment according to outpatient infection control standards
Maintain a safe, organized, and professional clinic environment
Answer phones and route calls appropriately as needed
Assist with scheduling, rescheduling, and confirming patient appointments
Perform other clinic-related duties as assigned to support outpatient operations