Outpatient Coordinator - FT Days | Sarasota Specialty

PAM Health Specialty Hospital of Sarasota•Sarasota, FL

6d•Onsite

About The Position

At PAM Health, we care for chronically and critically ill patients who require extended hospital care. PAM Health has over 80 hospital locations and employs over 11,000 people across the country. Our teams work together to deliver the highest level of compassionate care ensuring the best possible outcome for our patients. POSITION SUMMARY: Under the direct supervision of the Director of Outpatient Marketing (DOM), the Outpatient Coordinator is responsible for managing all aspects of the outpatient admissions process, ensuring a seamless transition from referral to scheduled appointments. This position plays a vital role in patient access by completing intake on all referrals, verifying insurance benefits, facilitating authorization, and scheduling initial and follow up visits. The Outpatient Coordinator upholds the highest standards of professionalism, accuracy, and customer service while contributing to departmental efficiency and organizational growth.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in patient access, outpatient admissions, medical office coordination, or related healthcare role.
Working knowledge of insurance verification, authorization processes, and EMR systems.
Excellent verbal and written communication abilities.
Strong communication, critical thinking, attention to detail, organizational, and problem-solving skills.

Responsibilities

Process incoming referrals by verifying completeness, accuracy, and payer requirements prior to giving scheduling approval.
Conduct insurance eligibility and benefit verification, including deductible, copay, and authorization requirements.
Obtain insurance authorizations as required.
Communicate effectively with patients, clinic staff, Ambulatory Access Center -AAC team, and referring providers to confirm appointment details and resolve access-related issues.
Accurately document all actions taken within the EMR, tracking systems, and payer portals to maintain transparency and compliance.
Collaborate with the local outpatient leadership team, Ambulatory Access Coordinator –AAC team and peers to ensure daily workloads and turnaround expectations satisfied.
Monitor and follow up on pending authorizations and referrals to prevent delays in patient care.
Maintain knowledge of payer guidelines, departmental policies, and changes in authorization requirements.
Efficient with scheduling and follow up duties including but not limited too; in active list, scheduling within recommended frequency, schedule optimization and effectiveness, double booking ratio
Efficient with patient registration, account creation, account roll over, and account accuracy
Support departmental initiatives related to efficiency, quality, and patient satisfaction.
Protect patient confidentiality and ensure compliance with HIPAA and organizational standards.
Maintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the mission and vision of PAM Health within the work environment and the community.
Respects dignity and confidentiality by adherence to all applicable policies and procedures.
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
Reports unsafe practices to management.
Knows own role in case of an emergency.

Benefits

Medical benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
Comprehensive dental and vision benefits
Employee Assistance Program, including counseling, legal, and financial services
Flexible spending (FSA) and health savings (HSA) accounts
Life and Disability insurance benefits
Education/In-Service Opportunities including continuing education and tuition assistance
Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
Auto, Home, Cell Phone, and Gym Membership discount offerings
Personal Travel Discounts
401(k) plans and discretionary employer match
Generous Paid Benefit Time