Outpatient Clinic Program Director

TX-HHSC-DSHS-DFPS-posted 2 days ago
Full-time • Manager
Onsite • Harlingen, TX
1,001-5,000 employees
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Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below. Is responsible for the day-to-day administrative and operations aspects of the RGSC Outpatient Clinic. Under the supervision of the facility Medical Director. Directs the predominantly indigent clinic through changes in Health Care Reform implementation. Will oversee, direct, and coordinate all program areas, track billing and coding operational flow, and review financial reports. Evaluates and improves the medical administrative operations of the outpatient clinic to provide the highest quality medical and behavioral healthcare, phlebotomy, x- rays, pharmacy, nutrition, and social services. Develops short- and long-term goals and targets with objectives to achieving organizational expectations as defined by HHSC, The Joint Commission and other applicable regulatory agencies. Works under minimal direction with extensive latitude for the use of initiative and independent judgment. Manage contracts to maintain and provide clinical services. Achieves highly productive output while maintaining high staff and patient morale. Ability to speak and communicates with patients in Spanish. Compliance with DSHS Immunization Policy is required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable). Employees will participate in committees assigned and continue work duties during a state mandated emergency evacuation. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

  • Managing the overall day-to-day operations of the clinic to ensure that continuous, quality, accurate, timely and cost-effective services are provided.
  • Supervising the direct care programs of the outpatient clinic.
  • Selecting staff, directs the workflow, conducts performance plans, counseling and evaluations.
  • Collaborating with providers and supervisors/managers from other departments to ensure high-quality patient experience.
  • Providing effective leadership and promotes teamwork.
  • Responsible for patient relations related to professional staff and other departments to ensure the highest level of patient satisfaction.
  • Discussing, investigating and responding to employees and patient grievances and dissatisfaction to resolve conflicts.
  • Dealing with general personnel management policy matters affect the clinic.
  • Establishing and updates policies and procedures in accordance with practice, facility and system policies and procedures, standard practices of the profession, and related local, state, and federal laws.
  • Developing goals and performance expectations for staff, conduct weekly/monthly meetings and produce an Annual OPC Program Evaluation.
  • Assisting in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission goals and objectives.
  • Administering the internal review, quality and productivity initiatives for the clinic.
  • Ensuring compliance with various accrediting bodies and government agencies and coordinates reviews, audits, education and training to maintain compliant status.
  • Responsible for implementation of Health Care Reform, Medical Office Business coding and billing operational flow related to the clinic revenue and financial impact.
  • Ensuring proper accounting controls and practices are followed in clinic areas.
  • Monitoring delivery of patient services to include physician clinic productivity data and forecast and prepares for all changes needed or impacted by patient load, billing/collecting procedures and governmental regulations.
  • Completing various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports.
  • Managing space planning, repair and renovations.
  • Functioning as the clinic liaison with patients, businesses, hospitals, academic institutions and faculty for student training.
  • Maintaining administration of an on-site Electronic Medical Record regarding all state and federal regulations governing HIPPA, EMR updates, HL-7 interfaces, and ICD-10 upgrades.
  • Maintaining oversight of on-site computer and medical equipment product maintenance schedules.
  • Overseeing the purchases of supplies needed for short- and long-term operation and function of the clinic programs.
  • Negotiating and manages professional and service contracts.
  • Representing the Outpatient Clinic at meetings, hearings, conferences, seminars, and panels.
  • Conducting monthly department supervisor meetings.
  • Maintaining monthly performance data and submits quarterly reports to Quality Management.
  • Appointing designee to lead and/or serve in the Manager’s absence.
  • Actively participates and /or serves in a supporting role to meet the agency's obligations for disaster response and /or recovery or Continuity of Operations (COOP) activation.
  • Compliance with DSHS Immunization Policy required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable).
  • Participating in committees assigned Executive On-Call for MH and ICF-IID and/or serve in a role assigned by the supervisor.
  • Continuing duties during a state-manned emergency evacuation.
  • Knowledge of Local, State, and Federal laws and regulations relevant to state hospital program areas.
  • Knowledge of the principles and practices of public administration.
  • Knowledge of management to permit function within administrative and support requirements of state government.
  • Knowledge of transformative Health Care Reform, Medical Office business operations.
  • Knowledge of budgeting, quality improvement process and personnel management.
  • Knowledge of ICD coding and billing operational flow and financial skills.
  • Skilled in written and oral communication in English and Spanish.
  • Skilled in organizing and prioritizing workload.
  • Skilled in working in committees, interacting with diverse groups respectfully and effectively.
  • Skilled in using a computer, report writing, email and internet-based equipment and software, such as Outlook, Word, Excel, and PowerPoint.
  • Skilled in handling difficult, emotionally charged, or sensitive situations.
  • Ability to think strategically and Ability to adapt to change effectively.
  • Ability to work on multiple projects and meet time sensitive deadlines.
  • Ability to maintain confidentiality and promote its maintenance effectively with groups.
  • Ability to lead and organize employees, contractors, and volunteers for effective and efficient performance of duties.
  • Ability to direct and organize conceptual program activities.
  • Ability to establish program goals and objectives that support strategic plans to which the programs are accountable.
  • Ability to identify problems, evaluate policies and procedures.
  • Ability to prepare concise reports.
  • Ability to make PowerPoint and verbal presentations.
  • Bachelor’s degree from an accredited university with work experience in related fields of hospital administration, or medical office administration, business administration, or public health.
  • Two years of experience with the standards, applicable rules, and laws related to CMS Conditions of Participation, The Joint Commission standards or other acute or hospital settings.
  • Master's degree preferred but not required.
  • At least two years of experience leading or supervising employees is preferred.
  • comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
  • defined benefit pension plan
  • generous time off benefits
  • numerous opportunities for career advancement
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