Outpatient Clinic Clerk; Full-time, Maui Memorial Outpatient Clinic

Kaiser Permanente • Wailuku, HI

100d

About The Position

Under direct supervision, performs a variety of clerical, filing, cashiering, and patient attending duties; ensures optimum service and attention to patient/customers. The position involves servicing patients, members, and visitors in a prompt, courteous, and professional manner, maintaining knowledge of health plan policies, verifying financial statuses, and handling cash transactions. The role also includes filing documents, resolving customer service issues, operating a computerized cashiering system, and preparing bank deposits. The individual will collaborate with team members to improve operational processes and maintain quality service standards.

Requirements

• Minimum one (1) year customer service/sales, public relations or related experience.
• High school diploma or GED.
• Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, and prioritization & multi-tasking.

Nice To Haves

• Demonstrated ability to balance drawer.
• Demonstrated knowledge of and skill in any one word processing, spreadsheet, or database PC applications.
• Appointment registration and scheduling experience.
• Demonstrated knowledge of healthcare and insurance benefits.
• Post high school coursework - medical terminology.

Responsibilities

• Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.
• Maintain general knowledge of current health plan/non-plan policies and coverage.
• Verify health plan and/or non-plan financial status; check for delinquent accounts.
• Explain provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/customers.
• Maintain knowledge of cash handling & SOX compliance related policies/procedures.
• Identify and route documents for medical records to appropriate locations.
• File documents in a timely manner and ensure correct patient information.
• Obtain, extend, compute, and verify charges for services rendered.
• Receive cash, check, or credit card for payment; verify information is accurate.
• Investigate, resolve, or follow-up on complaints and customer service issues.
• Operate computerized cashiering system by entering transactions.
• Refund customers for overpayments and assure all appropriate documents are obtained.
• Compile data and information for special and routine reports.
• Receive incoming and intra-office calls; ascertain needs and direct appropriately.
• Perform duties pertaining to patient appointments and schedule as needed.
• Request or requisition material or supplies; ensure adequate inventory.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED