Outpatient Care Coordinator

Brightli • Springfield, MO

1d

About The Position

Join our compassionate, collaborative team as an Outpatient Care Coordinator, where your role as a vital liaison will help maximize the efficiency of our outpatient care. You’ll have the opportunity to make a meaningful difference in the lives of our clients through effective scheduling and care coordination. We are looking for individuals who excel in communication, problem-solving, and building productive relationships with both clients and staff. Your dedication to helping others and ensuring a seamless care experience is paramount in this position. In this role, you will facilitate communication between the OP team and the Scheduling teams, assisting with care coordination for OP provider caseloads. Your support will ensure that clients receive the highest level of care without disruption, enhancing overall patient satisfaction. This position offers… • Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost • Mileage Reimbursement – Company paid for work functions requiring travel • Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce • Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

• Must possess at least a Bachelor’s Degree, preferably in Psychology.
• License is not required but experience and knowledge related to clinical services is desired.
• Successful completion of background check, including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements, including Relias, to be completed at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.

Responsibilities

• Serve as a scheduling liaison to the scheduling team to maximize OP schedules by coordinating with administrative supervisors and OP providers.
• Collaborate with the scheduling department to manage provider terminations/resignations and facilitate caseload transfers, ensuring clients experience no disruption in care.
• Assist in identifying incorrect pairings and necessary transfers in coordination with Centralized Scheduling schedule scrubbers.
• Monitor caseload sizes, waitlists, and cancellation lists in collaboration with Administrative Supervisors and OP providers.
• Act as a liaison between the OP department and HIM team to support transfers, discharges, and caseload management.
• Collaborate with multidisciplinary teams including HIM, Compliance, and QI to ensure documentation meets compliance and best practice standards.
• Abide by the system’s privacy and security policies when interacting with clients and team members.
• Participate in required meetings and evaluations as outlined by the system’s policies and procedures.
• Carry out special functions as assigned by supervisor.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level