Outpatient Care Coordinator: Breast Care and Imaging Center

Hoag•Newport Beach, CA

About The Position

The Outpatient Care Coordinator assists with scheduling tests and treatments, including the coordination of multiple appointments amongst several different departments, programs and specialties. The responsibilities of this position include insurance verification, assisting with the pre-authorization process, and acting as a liaison between the pre-authorization team, physician office and patient. The Care Coordinator provides updates to the patient and doctors on timing and status of the authorizations as delays or insurance denying a pre-authorization could have an impact on the patient’s health and/or testing and treatment options. Once the pre-authorization is complete and the appointments scheduled, the Care Coordinator provides the patient with an itinerary when possible. Assists with referrals as requested. Links family/patient to resources as needed. Performs other duties as assigned.

Requirements

High School diploma or equivalent
2+ years of patient access or related healthcare experience
Must possess strong knowledge in hospital scheduling, registration and insurance verification processes

Nice To Haves

2-3 years hospital or outpatient based patient care coordination experience
Knowledge and understanding of patients benefits, plan coverage and claim responsibility

Responsibilities

Assists with scheduling tests and treatments
Coordinates multiple appointments amongst several different departments, programs and specialties
Insurance verification
Assists with the pre-authorization process
Acts as a liaison between the pre-authorization team, physician office and patient
Provides updates to the patient and doctors on timing and status of the authorizations
Provides the patient with an itinerary when possible
Assists with referrals as requested
Links family/patient to resources as needed
Performs other duties as assigned