Outpatient Admission Rep

UHS•Panama City, FL

1d•Onsite

About The Position

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our three outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression. Visit us online at: https://emeraldcoastbehavioral.com/ The Admissions Rep provides office and paraprofessional support for the day-to-day operations of Outpatient Services. Duties include acting as department liaison, managing phones, scheduling appointments, file management, collecting co-payments, verifying insurance benefits, billing, etc.

Requirements

High School Diploma or equivalent required
One (1) year customer service experience required. Medical office experience preferred.
Ability to work Monday - Friday 8:00am - 4:30pm
Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com/

Responsibilities

Acts as liaison between patients, families, departments, referral sources, agencies, schools and other interested parties. Assures a safe, nurturing, clean, & supportive environment for patients and staff.
Answers telephone in a timely manner and directs the caller appropriately. Understands and differentiates between crisis calls and can easily access appropriate clinical staff. Provides callers with information such as clinic services, directions to the clinic, clinic fax numbers, company website, and other related information.
Greets patients and visitors to the building, creating a warm and welcoming environment. Determine reason for visit. Assures check-in procedures are followed.
Manages the security of the reception area. Recognizes and responds to signs of rising acuity. Calls for assistance as needed.
Conducts patient safety calls.
Performs administrative support duties to include upfront payment collections, clinic/provider calendar maintenance, scheduling assessments, verifying appointments, clinic billing data for business office, and patient census maintenance
Completes patient admission & discharge procedures.
Completed the Patient Healthcare Disparities process.
Collects insurance and patient financial information.
Verifies insurance coverage upon admission and monthly.
Creates and maintains patient charts.
Completes chart audits as assigned.
Sets up telehealth system for providers.
Receives and processes incoming mail and faxes. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
Assists in maintaining cleanliness of facility.
Assists manager in maintaining department supplies.
Assists manager in maintaining cash box to include but not limited to petty cash, receipts, gas cards, credit cards, and public transportation transactions.
Actively supervises patients during breaks in patient groups, or during crisis situations as needed to assist with behavior management employing appropriate verbal and crisis intervention techniques. Maintains professional therapeutic boundaries with patients and families.
May perform patient transports, drug screenings and/or Transcranial Manual Stimulation (TMS) duties based on training.