Outpatient Administrative Specialist-Neurology
About The Position
The Outpatient Administrative Specialist will perform standardized patient registration, discharge and phone call to include verification of demographics, insurance and/or financial information; generate routine forms and other documentation. Will also work to advise patients on insurance carrier requirements including services not covered, coordinates incoming and outgoing referrals and manages denial processes. May assist in preparation of monthly reporting activities. Serves as a resource for providers and staff relative to the referrals and authorization process. Coordination of referrals incoming and scheduling. Maintains attending, fellows and ancillary schedules for accuracy, blocks as appropriate, ensure schedules are full and templates are rolled out as per the division chiefs’ guidelines. The Outpatient Administrative Specialist works closely with the academic secretaries. Daily distribution of open encounters to provider to close. Works multiple EPIC work queues and EPIC in basket messages daily. Provide overall patient care and administrative support.
Requirements
- Associate's degree and two (2) years of related patient financial/insurance services experience OR an equivalent combination of education and experience required.
- Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required.
- Computer skills and keyboarding are necessary.
- Ability to maintain good public relations with patients, visitors, co-workers and other individuals.
Nice To Haves
- Working knowledge of computer systems such as Epic, Word, Outlook, etc. preferred.
- Prior working experience in ambulatory patient care administrative functions including obtaining referrals and insurance authorizations, managing EPIC referral work queues, communicating with outside agencies such as insurance carriers, billing companies and/or other support agencies preferred.
- Knowledge of medical authorizations, billing requirements and the ability to recognize insurance fraud/abuse is strongly preferred.
- Ability to multitask in a busy fast pace environment.
Responsibilities
- Perform standardized patient registration
- Perform patient discharge
- Make phone calls to include verification of demographics, insurance and/or financial information
- Generate routine forms and other documentation
- Advise patients on insurance carrier requirements including services not covered
- Coordinate incoming and outgoing referrals
- Manage denial processes
- Assist in preparation of monthly reporting activities
- Serve as a resource for providers and staff relative to the referrals and authorization process
- Coordinate of referrals incoming and scheduling
- Maintain attending, fellows and ancillary schedules for accuracy
- Block schedules as appropriate
- Ensure schedules are full
- Ensure templates are rolled out as per the division chiefs’ guidelines
- Work closely with the academic secretaries
- Daily distribution of open encounters to provider to close
- Work multiple EPIC work queues and EPIC in basket messages daily
- Provide overall patient care and administrative support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
