Outpatient Administrative Specialist- Surgical Ambulatory Care
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About The Position
The Outpatient Administrative Specialist will provide clinical administrative support to the assigned ambulatory area. This role may assist in the preparation of monthly reports of activities by compiling statistical data relative to clinic services as needed or requested. The specialist serves as a resource for providers and staff regarding the referral and authorization processes. Responsibilities include assisting with patient check-in and check-out procedures, including registration activities such as entering and/or verifying demographic, insurance, and/or financial information; generating routine forms and other documentation; and managing the EPIC Referral Workqueues. The specialist will also answer phones, prioritize incoming mail, faxes, and correspondence, and work with patients on insurance carrier requirements, including services not covered, while obtaining necessary documentation and collecting patient co-pays. An understanding of the need for Advance Beneficiary Notices (ABN) and Waiver of Liability patient signatures is essential. The role involves obtaining insurance authorizations, referrals, and managing denial processes accurately and efficiently. Additionally, the specialist may accept assignments to other areas and perform additional administrative support duties as assigned.
