Outpatient Access Representative - Float
About The Position
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. URMC’s Outpatient Ambulatory Care team is seeking Outpatient Access Specialists as we continue to grow our Flex/Float team. Working at different medical offices across UR Medicine, these Front Desk Associates interact with patients and perform essential tasks in the office like patient welcome and registration, scheduling appointments, and entering patient data. Our work is focused on: Customer Service: When patients have questions, Outpatient Access Specialists are the front-line problem solvers and determine the appropriate solution or direction for the patient. Communication: Outpatient Access Specialists coordinate appointments to other clinic sites, follow-up on missed appointments and cancellations; schedule interpreters and transportation to support patient needs. Teamwork: Providing a warm patient hand-off to providers and other clinic staff; supporting front office colleagues with their tasks. Accuracy: Ensuring all patient forms, demographic and financial information is accurate and up-to-date; reconciling patient registration information, visit and billing errors; also maintaining accurate provider schedules. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Requirements
- The ideal candidate for an Outpatient Access Specialist brings at least one year of customer service or administrative/office experience
- A customer service oriented approach
- The ability to collaborate, and communicate, effectively is essential
Responsibilities
- Patient welcome and registration
- Scheduling appointments
- Entering patient data
- Front-line problem solvers
- Coordinate appointments to other clinic sites
- Follow-up on missed appointments and cancellations
- Schedule interpreters and transportation to support patient needs
- Providing a warm patient hand-off to providers and other clinic staff
- Supporting front office colleagues with their tasks
- Ensuring all patient forms, demographic and financial information is accurate and up-to-date
- Reconciling patient registration information, visit and billing errors
- Maintaining accurate provider schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
