Outpatient Access Rep III

University of Rochester

132d • $18 - $25

About The Position

The University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

• High School diploma and 2 years' experience in an administrative capacity or customer service field required.
• Medical terminology experience required.
• Demonstrated customer relations skills preferred.

Responsibilities

• Coordinates activities of Outpatient Access employees.
• Acts as a resource to staff performing those functions in a clinic setting.
• Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner.
• Coordinates all staff training activities.
• Assists clinic leadership through various aspects of operational support.
• Assists with lead duties such as personnel related matters, including performance evaluations.
• Develops plans for improvement in staff member's completion of assigned activities.
• Performs duties of Outpatient Access as required by departmental needs.
• Sets the standard for customer service, accuracy, and efficiency in the Outpatient Access work areas.
• Identifies, implements and monitors operational changes to improve clinic functioning.
• Updates and creates new policies and procedures.
• Coordinates activities for staff training, internal and external to department.
• Creates schedule for new staff to learn clinic functions.
• Monitors staff compliance with in-services/competency achievement.
• Develops programs for further education for staff.
• Reviews dashboard for front-end staff compliance to enterprise metrics daily.
• Serves as a role model for excellent customer service to patients and their families, providers and staff.
• Partners with the Clinic/Practice Manager to implement activities with staff to improve office culture and employee engagement.
• Works on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees