Outpatient Access Rep III

University of Rochester

75d • $19 - $25

About The Position

The University of Rochester is seeking a dedicated individual to coordinate activities of Outpatient Access employees in a clinic setting. This role involves acting as a resource to staff, ensuring that all functions are completed accurately and efficiently, and providing operational support to clinic leadership. The position requires monitoring staff training activities, assisting with personnel-related matters, and supporting referral coordination and prior authorizations. The successful candidate will also serve as a role model for customer service and will be responsible for handling complaints and initiating service recovery activities.

Requirements

• High School diploma and 2 years' experience in an administrative capacity or customer service field required.
• Medical terminology experience required.
• Demonstrated customer relations skills preferred.

Responsibilities

• Coordinates activities of Outpatient Access employees.
• Acts as a resource to staff performing functions in a clinic setting.
• Monitors and ensures that all functions are completed accurately and efficiently.
• Coordinates all staff training activities.
• Assists clinic leadership with operational support.
• Serves as the front office eRecord superuser.
• Assists with workflow design and implementation.
• Trains and coordinates the assignment and duties of Outpatient Access employees.
• Sets the standard for customer service, accuracy, and efficiency.
• Identifies, implements, and monitors operational changes.
• Updates and creates new policies and procedures.
• Schedules training for newly hired staff.
• Monitors staff compliance with in-services and competency achievement.
• Serves as a point person for handling complaints.
• Partners with the Clinic/Practice Manager to improve office culture.
• Reviews management reports and actual schedules.
• Works on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees