Outpatient Access Rep II - Canandaigua and Geneva

University of Rochester • Greenwood, MS

97d • $18 - $23

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

• High School diploma and 1-year related experience in an administrative office or customer service field required.
• Completion of Vision Care 1,2,3 courses required or equivalent combination of education and experience.

Nice To Haves

• Medical terminology experience preferred.
• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrates the ICARE values to patient, families and staff preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Ability to act as a resource to less experienced staff preferred.

Responsibilities

• Performs functions associated with patient information processing for ambulatory care visits.
• Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
• Ensures patient satisfaction with information processing and reception service.
• Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient.
• Identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination.
• Obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met.
• Provides interaction of warm hand-off to registration and insurance management (RIM).
• Updates patients regarding waiting time for the provider every 15 minutes.
• Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations.
• Ensures cleanliness and order in the waiting room/lobby.
• Collects patient demographic and financial information in an efficient, customer-oriented manner.
• Enters information into electronic medical record (EMR) and patient access and revenue cycle system.
• Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system.
• Monitors schedules and reports problems to Supervisor, pre-registers patients for next visit.
• Coordinates appointments for ancillary testing or referrals to other clinic sites.
• Completes any correspondence or forms involved with appointment scheduling.
• Answers phone in a timely and courteous manner.
• Manages incoming clinic calls and sorts calls to various providers.
• Ensures routing of encounter in EMR to the appropriate staff/provider.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Assesses the urgency of a situation and determines appropriate routing for the patient.
• May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees