Outlet Visual Team Leader

Patagonia • Baltimore, MD

238d • $22 - $25

About The Position

The Outlet Visual Team Leader brings the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community. The VTL is responsible for implementing visual merchandising directives, providing visual training and support for the retail team, and ensuring that local product stories are told in the retail environment. As part of the leadership team, they also effectively direct and supervise team members on the sales floor to drive an impactful customer experience and lead employees in delivering impeccable customer service. They align with the rest of the leadership team to coordinate and implement seasonal sales and transitions. While this role is responsible for being a retail team leader, an average of 32 hours per week are spent working on visual tasks and is subject to change based on business needs.

Requirements

• Experience handling and merchandising outlet or off-price products preferred.
• Approachable and engaging leadership presence.
• Experience as a retail supervisor leading a team.
• Excited to foster the development of team members.
• Proactive organizational skills and attention to detail.
• Ability to show up ready to work on time and meet deadlines.
• Adaptability to changing situations and priorities.
• Effective communication skills, both written and verbal.
• Adept with computer systems and onboarding new systems.

Nice To Haves

• Experience in retail merchandising.
• Knowledge of environmental activism.
• Interest in Patagonia's products and philosophy.

Responsibilities

• Inspire the team to live Patagonia's purpose, both in the store and in the community.
• Deliver best-in-class customer service by centering the customer in everything.
• Ensure Customer Experience Guides have access to all tools and resources.
• Participate and encourage team participation in the Activism program.
• Collaborate with leadership and local staff to develop and install environmental displays.
• Implement seasonal store maps and embody reactive merchandising.
• Drive engagement, actively coach, and delegate daily priorities.
• Assist in hiring and training of team members.
• Coach and develop team on communication and ownership skills.
• Process shipments, support physical inventory, and restock the sales floor.
• Participate in Retail Marketing Program and help in event production.
• Practice and support security measures to prevent theft.
• Create a supportive and respectful work environment.
• Ensure accuracy in all POS operations.

Benefits

• Comprehensive benefits package including medical, dental, vision, retirement and leave of absence plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods