Outlet Store Manager

Goodwill Greater Milwaukee & Chicago • Milwaukee, WI

1d

About The Position

The Outlet Store Manager is responsible for the success of store and center operations. This position is accountable for the achievement of sales and revenue goals, customer and donor growth, while serving as a community partner to promote an engaging customer experience. RESPONSIBILITY LEVEL: Implements strategy for daily store operations for assigned store. Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems, processes and programs.

Requirements

• Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; a minimum of one closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts to meet business needs.
• Proficient in Windows-based PC and Microsoft Office.

Responsibilities

• Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
• Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
• Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
• Optimize process work flow, inventory management and work schedules to maximizing output of sales and production team.
• Accountable for achievement of established customer and donor service goals.
• Maintain store environment, staffing and production quality and volume to sufficiently service customers and reach revenue and margin goals. Maintain store presentation standards in accordance with Store Environment guidelines.
• Comfortably operates, troubleshoots and has the ability to train others on all processes, equipment and customer service, increasing the effectiveness to monitor compliance and productivity.
• Supervise completion of safety audits with follow up on outstanding items, consumer product safety compliance and support incident rate targets.
• Calculate accurate projection figures to achieve goals from budgets or other report data. Responsible for timeliness and accuracy of all required reports.
• Anticipate business needs and proactively solves problems.
• Responsible for completing other duties/responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree